Korbine Posted August 28, 2009 Share Posted August 28, 2009 Hello! I registered my hosting account with HelioHost.org on about the 27th of July, but never really got around to actually hosting anything. I tried to today but was unable to login. I attempted to reset my password, and got this email: Your hosting account at HelioHost has been suspended. This either due to a period of account inactivity or missed renewal date. If you have not logged into cPanel in the last three months, please renew your account ASAP by visiting <a href='http://www.heliohost.org/scripts/renew.php?username=<myusername>'>here</a>. If you have a forum-posting-based account, you must renew your hosting by purchasing a hosting item in the forum store. If you do not renew your hosting suscription within fifteen days, your account will be permanently deleted. This is your final warning. I HAVE logged in within the past 3 months, but I tried the link anyway, which showed me this message: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. So... Can somebody help? Thanks. Quote Link to comment Share on other sites More sharing options...
Wizard Posted August 28, 2009 Share Posted August 28, 2009 It's a 1 month login requirement now. Quote Link to comment Share on other sites More sharing options...
Korbine Posted August 28, 2009 Author Share Posted August 28, 2009 Does that mean my account is lost, or is it still retrievable? Quote Link to comment Share on other sites More sharing options...
Bill Posted August 28, 2009 Share Posted August 28, 2009 I think accounts will be permanently removed after 1 month... Sorry... Quote Link to comment Share on other sites More sharing options...
Korbine Posted August 28, 2009 Author Share Posted August 28, 2009 Could somebody confirm that please? Or direct me to a page that will confirm it? I had nothing hosted, but it's a bit concerning to know an account will be permanently deleted with no recourse after a period of inactivity I was not once notified would result in this. Quote Link to comment Share on other sites More sharing options...
Bill Posted August 28, 2009 Share Posted August 28, 2009 Helio hosts about 20,000 cpanel accounts... That is more than the cpanel testing servers... The server deletes around 10 accounts per hour... Or so djbob told me! Quote Link to comment Share on other sites More sharing options...
Wizard Posted August 28, 2009 Share Posted August 28, 2009 Could somebody confirm that please? Or direct me to a page that will confirm it? I had nothing hosted, but it's a bit concerning to know an account will be permanently deleted with no recourse after a period of inactivity I was not once notified would result in this. You should have received an email on the address you registered with, warning you. Quote Link to comment Share on other sites More sharing options...
Ashoat Posted August 28, 2009 Share Posted August 28, 2009 If you have a suspended page, then your account is still on the server. What's your username? Quote Link to comment Share on other sites More sharing options...
Korbine Posted September 5, 2009 Author Share Posted September 5, 2009 Sorry for the delay; I've been on vacation. Back now You should have received an email on the address you registered with, warning you. If I ever got an email like that, it was unfortunately filtered out as spam. I regularly check my spam box, but sometimes I do miss things. If you have a suspended page, then your account is still on the server. What's your username? Username is korbine, same as here. Quote Link to comment Share on other sites More sharing options...
Wizard Posted September 5, 2009 Share Posted September 5, 2009 Try this: http://heliohost.org/scripts/renew.php Quote Link to comment Share on other sites More sharing options...
Korbine Posted September 6, 2009 Author Share Posted September 6, 2009 Try this: http://heliohost.org/scripts/renew.php Thank you very much, that's done it. Quote Link to comment Share on other sites More sharing options...
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