byeyoubp Posted May 4, 2020 Share Posted May 4, 2020 Hello Please fix, place to put instalation is missing on tommy server there are only for new install... on ricky is normal, Thanks Best Regards Byeyou Link to comment Share on other sites More sharing options...
Sn1F3rt Posted May 4, 2020 Share Posted May 4, 2020 Regardless of the error, do you have two accounts - one on Ricky and another on Tommy? Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 Yes Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 I on ricky is new,about one month, tommy is about 6 month Link to comment Share on other sites More sharing options...
flazepe Posted May 4, 2020 Share Posted May 4, 2020 You need to delete one of your accounts before getting suspended for having multiple accounts: http://www.heliohost.org/classic/support/scripts/delete Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 Oo is that wrong when I have two account?, I just make ricky account because on tommy on april is often get 500 internal server error,if wrong, ok I delete it my account on ricky... Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 I already delete my account on ricky Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 Link to comment Share on other sites More sharing options...
Luigi123 Posted May 4, 2020 Share Posted May 4, 2020 Hang on, I’ll check on my end if I get the same as well. Link to comment Share on other sites More sharing options...
Luigi123 Posted May 4, 2020 Share Posted May 4, 2020 (edited) I did some investigating and I got the same as well with no status bar showing up. I think the problem is that when you haven't installed anything on your Tommy account, the status bar will not always show up because there's nothing. On your Ricky account, since you have install 2 scripts for your domain that status will showed up. https://imgur.com/a/Z0uIKC5 So there's no issue at all on Tommy server, Johnny and Ricky because you haven't install it anything yet. EDIT: Also according to our Terms and Services, users only allowed to have ONE account and I appreciate it that you already had deleted. Edited May 4, 2020 by Luigi123 Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 What? I already delete my account on ricky, I dont have any account right now on that,and i think ricky has no problem,tommy is still missing,Im using tommy for about six month, its imposible if there is no instalation on that, because my website still can online with no problem, just instalation on tommy is dissapear Link to comment Share on other sites More sharing options...
Luigi123 Posted May 4, 2020 Share Posted May 4, 2020 What? I already delete my account on ricky, I dont have any account right now on that,and i think ricky has no problem,tommy is still missing,Im using tommy for about six month, its imposible if there is no instalation on that, because my website still can online with no problem, just instalation on tommy is dissapearWhen you install a script on Tommy Server using Softaculous and after you have done installing that, did the status bar showed up in the main menu of the Softaculous? If not, send me an image of the script that you have installed and a proof of the status bar isn't even showing up, please and thank you. Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 I think this is about renew licence on softacolous at tommy server Link to comment Share on other sites More sharing options...
byeyoubp Posted May 4, 2020 Author Share Posted May 4, 2020 I think this is the problem that make installed bar dissapear on tommy server Link to comment Share on other sites More sharing options...
Luigi123 Posted May 4, 2020 Share Posted May 4, 2020 I think this is about renew licence on softacolous at tommy serverNope, it has nothing to do with that. When you create a Ricky account or Tommy account, Softaculous will always give you a free plan as for a trial and includes the status bar. Then when the trial comes to the ended and you renewed it to the paid plan where it has more features, it will always be included with the status bar. https://imgur.com/a/Kh43TbwI think this is the problem that make installed bar dissapear on tommy server That's because your trial had already ended and this is same to my accounts and a lot of users. You need to renewed if you want to continued to use it though. We are not partners with them but Softaculous is partners with cPanel and, they will always give out a free trial to every web hosting sites for the new users when they signed up. Link to comment Share on other sites More sharing options...
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