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Can't connect to FTP server (or sftp)


Rubberducky1324

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Hi,

 

I recently signed up for heliohost, i never got my confirmation mail but that might be because it was a hotmail address, i updated my email adress to a different one now.

My cPanel works fine, my site works fine, file upload through the file manager works fine.

But when i connect to the ftp server with FileZilla this is my response:

 

Status: Resolving address of ftp.salutogenese.heliohost.org

Status: Connecting to 65.19.143.3:21...

Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".

 

The url i registered is salutogenese.heliohost.org

username: saluto

But as you can see in he filezilla log, i can't connect.

Help would be appreciated.

 

Rubberducky

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