cPanel down

[stefanscottalexx]

I guess you already know this but... cPanel seems to have been down most of the day - I've been checking periodically.

 

I can access my site (as a visitor) but can't login using cPanel (as an administrator).

 

I understand that disk space is getting low on 'Stevie' so this is probably why cPanel has been disabled.

 

The HelioHost staff seems very talented and well-informed, so I hope you manage to get the additional hardware resources you need to support the excellent human resources you have on this site.

[Wizard]

Have you logged in to cpanel before?

Make sure you type in your username in all lowercase. It won't let you log in otherwise.

[Ashoat]

cPanel seems to be working OK for me, but we did have a spot of downtime this morning. I'll check cPanel to see if its up during the day tomorrow.

[stefanscottalexx]

cPanel seems to be working OK for me, but we did have a spot of downtime this morning. I'll check cPanel to see if its up during the day tomorrow.

 

Working fine for me now - thanks djbob and Wizard.

 

 

Actually I think I wasn't accessing it properly before. Although cPanel may have been down for a while earlier today as djbob mentioned, I now see that I probably wasn't accessing it properly most of time - since I forgot that my laptop here at home is behind a firewall.

 

It all gradually dawned on me once I noticed that that being able or unable to access cPanel seemed to depend on which of two URL variants I enter in my browser:

 

(1) If I went to:

 

http://mysubdomain.co.cc/cpanel

 

Then my browser would go to another screen which says "Detecting your internet connection..." and displaying two buttons:

 

> "If you are not behind a firewall that blocks port 2082 - Enter Here"

> "If you are behind a firewall and can not connect to port 2082 - Enter Here"

 

I'm on a laptop at home, and I assumed I wasn't behind a firewall that blocked port 2082, so I was always clicking the "no firewall" button (which worked fine all day yesterday. However, today clicking on the "no firewall" button started giving me a error "Problem loading page - Firefox can't establish a connection to the server at stevie.heliohost.org:2082" - so I assumed cPanel wasn't working.

 

Hmm...

 

 

 

(2) Later I noticed there were other methods where I could access cPanel, even when the above method didn't work:

 

 

( a ) I noticed I could get in if I accidentally got distracted and didn't click either button on the above screen. After about 30 seconds cPanel appeared.

 

Then I realized: duh, I am behind a firewall, and it's probably blocking Port 2082!

 

I'm using PC-Cillin on my laptop here at home, and it includes a firewall of course. I just checked my current firewall settings, and Port 2082 as being enabled or disabled for outgoing connections - so it's probably disabled by default, so I couldn't get in!

 

 

( b ) I noticed I could get in if I went to:

 

http://cpanel.mysubdomain.co.cc/fro...d/x3/index.html (an address stored in my browser's URL field dropdown)

or

http://cpanel.mysubdomain.co.cc (the shorter form of the above address)

 

 

( c ) So putting all the above together, I realized that I should also be able to get in if I went to:

 

http://mysubdomain.co.cc/cpanel

 

and clicked on the button:

 

> "If you are behind a firewall and can not connect to port 2082 - Enter Here"

 

and of course, this time it worked.

 

 

 

Eureka.

 

I'm going ahead and posting this long-winded explanation here on the off-chance it might help some other person who also doesn't realize they're behind a firewall. :-)

Edited November 14, 2008 by stefanscottalexx