Suspended account [RESOLVED]

[BlankMind]

I'm the webmaster from http://ee06.heliohost.org, an free ad-based account. I received an e-mail saying that my account was suspended, and I'm sure it was because I haven't logged in cPanel for more than 3 months. The link that came for renewing takes me to a page with this message: "Sorry, your username could not be found in the list of accounts suspended for being inactive. If you have a forum-based account, try renewing it. Otherwise, contact site support.".

 

Now that I can't use the link to renew account and can't log in cPanel, what should I do to make the account functional again?

 

Thanks for help,

Antonio.

[Ashoat]

I reactivated your account by typing in your username at http://heliohost.org/scripts/renew.php... what URL did you get in the email?

[BlankMind]

http://www.heliohost.org/scripts/renew.php?...

 

It's the same link, I wonder why it said my account was not in suspended list. Maybe the script takes a interval between blocking and adding to list?

 

Anyway, thanks for reactivating it

[AverageJoe]

I had something similar happen when I got the email. My gmail account showed the html and my browser included one of the parenthesis in the url when it auto-linked it.

 

The url ended up being http://www.heliohost.org/scripts/renew.php?..." which obviously didn't work.

[kvaade]

I had something similar happen when I got the email. My gmail account showed the html and my browser included one of the parenthesis in the url when it auto-linked it.

 

The url ended up being http://www.heliohost.org/scripts/renew.php?..." which obviously didn't work.

 

 

The same thing happened to me! I didn't understand what went wrong before I read this thread, so thanks!

I got my account reactivated now.