Alert Posted June 16, 2007 Posted June 16, 2007 Hi. I got into my control panel once, but now I can't. I go to the cpanel directory, and it asks for my creditials. But every time i put them in (correctly), it just prompts me again and won't advance. So i click cancel and it brings me to a mini login page. I put in my credentials, but then it prompts me again. I am using firefox, and i am almost positive I put the right info in. Quote
Ashoat Posted June 16, 2007 Posted June 16, 2007 What's your username? My guess is that your account either got deleted or suspended. Quote
Alert Posted June 19, 2007 Author Posted June 19, 2007 "Alert" I just registered it, so I dont know why it would be suspended... Quote
Dragen Posted June 20, 2007 Posted June 20, 2007 I've got the same problem. I signed up for an account about two days ago and I can't log in. My username is Dragen, the same as my username on here. Quote
1337 Posted June 21, 2007 Posted June 21, 2007 It's probably because djbob didn't approve your account yet. Quote
Ashoat Posted June 22, 2007 Posted June 22, 2007 "Alert" seems fine. Remember, your login is case sensitive. Quote
Alert Posted June 23, 2007 Author Posted June 23, 2007 Still doesnt work. I wrote down that password in the correct case but it still wont work. Yes, the username is in the correct case too. If I got an email with the credentials i could be absolutely sure that it is not a problem on my end. Quote
Ashoat Posted June 23, 2007 Posted June 23, 2007 We don't keep passwords on file for security reasons. I can reset it, however. Quote
Quantum Media LLC Posted June 23, 2007 Posted June 23, 2007 You could also just delete his account and have him sign up for a new one. Quote
Dragen Posted June 25, 2007 Posted June 25, 2007 well I still can't access my control panel. I signed up on the 18th and it seems like my account still hasn't been activated. I know I'm using the correct details as I've got an email with them in. Can someone please let me know why it's taking so long? My username is Dragen. Quote
Ashoat Posted June 26, 2007 Posted June 26, 2007 Your account seems to be working just fine. Note that username and password are case sensitive. Quote
Dragen Posted June 26, 2007 Posted June 26, 2007 nope. still can't log in. I could pm you the email I got with my details on for you to check if you like? Quote
Striker Posted July 8, 2007 Posted July 8, 2007 I can't get in to my cpanel....my username is jith Quote
Quantum Media LLC Posted July 8, 2007 Posted July 8, 2007 As posted before, it takes time to validate, depending on when DJBOB gets around to it. Also, if you have a heliohost issue, you only have to post it once to get attention. Stand by on the validation and keep trying to login untill you are able to successfully login..... Quote
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