[Answered] Severely Frustrated

[coplaypl]

I am desperately trying to log on to my heliohost account. I need to do a FTP file thing. The little gray box comes up repeatedly - every time I fill in the user name and password the box disappears and reappears with those boxes blank. It's not telling my username or password is wrong so I don't know what to do.

 

I tried seeing if my account is inactive - and the site says it is not. I have tried resetting the password multiple times - nothing sees to work.

 

Also, every time I post a message here, my keyboard just goes haywire and I keep having to backup and retype - what is up wth tat?

 

Anyway - can someone please help me get intomy ccount s I ca figure out how t d ths ftp thig?

 

I also cannot get into the Cpanel on the regular site.

[coplaypl]

I am still trying to log in - every time I do password reset, the CPanel log in won't accept the new password. It keeps telling me the login is invalid.

 

Mostly I can't even get to the new password - and I keep entering the confirmation code - and it's not being accepted either.

 

I also tried the SSL reset link - and my computer stops that as a security problem.

 

Can someone please help?

[Byron]

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

[coplaypl]

Username - coplaypl

 

I don't know what "main domain" means.

 

I think we're on Stevie - not sure.

[Byron]

Your main domain is: coplaypl.heliohost.org

 

Ok I've reset your password and emailed it to the email address you registered with.

[coplaypl]

I got the email with the new password.

 

I logged on - then got interrupted before I could change the password.

 

The session timed out - I attempted to log in again - it directed me to the cpanel screen where I was told the password was invalid.

[Byron]

The password is still the same and I just now confirmed it works.

[coplaypl]

Ok - I type this into the Cpanel spot near the bottom of this page - www.heliohost.org/home

 

I hit Login - it directs me to another screen - cPanel Login (orange lettering in a gray box)

 

I fill in the username and the password you emailed me - It says the "Login is invalid"

[Byron]

What happens when you go here and try to login?

 

http://coplaypl.heliohost.org/cpanel

 

Make sure to use all lowercase on your username.

 

Edit:

Ok it should work now. I just checked and Brute Force was blocking you.

[coplaypl]

I got in and was able to change the password - hopefully it is all downhill from here - thank you!

[Byron]

Your welcome!