e08ftunram Posted March 22, 2014 Share Posted March 22, 2014 Hello heliohost admin, i've got problem this morning. my site , http:/elektro08.com/ got suspended. i'm not understand what i've done, last night the site is okay and easily to access as always. but this morning i look at message in site that the account suspended. my cpanel account at elektro8 is suspended too, i think about the point one of reason of suspended. high usage of resources, maybe it come from wordpress plugin that i install call wordfence using your resource too much. i guess that, and i'm sorry if it makes this account suspended. please help me, and unsuspended the account, i think i should remove or using less setting on wordfence. a. hh username: elektro8b. the server: stevie heliohostc. my main domain: elektro08.com best regards. Link to comment Share on other sites More sharing options...
Byron Posted March 22, 2014 Share Posted March 22, 2014 Your account was suspended for the following reason: /home1/elektro8/public_html/wp-content/themes/elektro08/cache/7789d1343de92e0cce2750139e663c73.php That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
e08ftunram Posted March 22, 2014 Author Share Posted March 22, 2014 aahh. yes, my site has been hacked 3 days ago, and i'm using restore feature on softcalous. alright thanks, i will clean all that malicious files that been injection to my site. thank you. best regards. Link to comment Share on other sites More sharing options...
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