adam_ar Posted February 4, 2014 Share Posted February 4, 2014 a. your HelioHost username : pwintmeb. the server your account is on: Johnnyc. your HelioHost main domain: pwintme.heliohost.org I have cleared the cache. Yet, it is showing the message "Heliohost Account Queued". Link to comment Share on other sites More sharing options...
Tjoene Posted February 4, 2014 Share Posted February 4, 2014 Your account shows it was created just today.Give it at least 24 to 48 hours before it becomes active. Link to comment Share on other sites More sharing options...
adam_ar Posted February 5, 2014 Author Share Posted February 5, 2014 Hello Tijoene, Thanks for the info. But it doesnt make sense. Though I registered on this forum today, my HH account was installed on 2nd Feb. As per instructions in the "account installed" email, I checked status using the link "http://www.heliohost.org/scripts/status.php?username=pwintme" and it said "Your account has been created and you can now login at heliohost.org." But when I access my domain pwintme.heliohost.org it gives me same "queued" message, since Feb2. I am sure there must have been some misunderstanding somewhere. Please clarify. regards,Adam Link to comment Share on other sites More sharing options...
Tjoene Posted February 5, 2014 Share Posted February 5, 2014 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
adam_ar Posted February 6, 2014 Author Share Posted February 6, 2014 Thanks Tjoene. Please let me know where can I find the escalation process and when I can expect to get the domain to be up and running. regards,Adam Link to comment Share on other sites More sharing options...
Ice IT Support Posted February 6, 2014 Share Posted February 6, 2014 Accounts on Johnny usually take longer to become active due to the high load on the server. Your site is now active. Link to comment Share on other sites More sharing options...
Ice IT Support Posted February 6, 2014 Share Posted February 6, 2014 Please clear your cache. Link to comment Share on other sites More sharing options...
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