adam_ar Posted February 4, 2014 Posted February 4, 2014 a. your HelioHost username : pwintmeb. the server your account is on: Johnnyc. your HelioHost main domain: pwintme.heliohost.org I have cleared the cache. Yet, it is showing the message "Heliohost Account Queued".
Tjoene Posted February 4, 2014 Posted February 4, 2014 Your account shows it was created just today.Give it at least 24 to 48 hours before it becomes active.
adam_ar Posted February 5, 2014 Author Posted February 5, 2014 Hello Tijoene, Thanks for the info. But it doesnt make sense. Though I registered on this forum today, my HH account was installed on 2nd Feb. As per instructions in the "account installed" email, I checked status using the link "http://www.heliohost.org/scripts/status.php?username=pwintme" and it said "Your account has been created and you can now login at heliohost.org." But when I access my domain pwintme.heliohost.org it gives me same "queued" message, since Feb2. I am sure there must have been some misunderstanding somewhere. Please clarify. regards,Adam
Tjoene Posted February 5, 2014 Posted February 5, 2014 This support request is being escalated to our root admin.
adam_ar Posted February 6, 2014 Author Posted February 6, 2014 Thanks Tjoene. Please let me know where can I find the escalation process and when I can expect to get the domain to be up and running. regards,Adam
Ice IT Support Posted February 6, 2014 Posted February 6, 2014 Accounts on Johnny usually take longer to become active due to the high load on the server. Your site is now active.
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