Rohit007 Posted November 30, 2013 Share Posted November 30, 2013 Hello, One of my site which was hosted at HelioHost is suspended. I am already a member of HelioHost since last 2 years.Could anyone please let me know what going wrong. So i'll fix it from my end and continue my hosting with HelioHost. UserName: rohit007Domain: http://mr-hitech.tk/ Thank You. Link to comment Share on other sites More sharing options...
Ice IT Support Posted November 30, 2013 Share Posted November 30, 2013 Your account was suspended for the following reason: Malware. 1 file(s). Trojan.BAT.Raptor FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
Rohit007 Posted December 2, 2013 Author Share Posted December 2, 2013 Hello, I have checked from our end and found one suspicious file which is recently uploaded at /www/download/filesbut now we have removed that file and also scan and found threat in it.But we also keep in mind to scan the files first when uploading files to server. Thank you. Link to comment Share on other sites More sharing options...
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