erdiks Posted November 26, 2013 Share Posted November 26, 2013 username : erdiksdefault domain : erdiks.heliohost.org domain deleted : inspirecloth.com -------------------------------------------------------- hello admin, whats the problem?i never delete my domain on my cpanel but the domain was nothing, and all of my files was deleted. please help me, i dont have the backup. Best Regards,thank you Link to comment Share on other sites More sharing options...
lancersupraskyline Posted November 26, 2013 Share Posted November 26, 2013 1. Did you read the error message? It does give a number of possibilities.The account was taking up too many system resources.Because HelioHost is a free webhost, we have many accounts on our servers. If one account is using too many resources it slows down the server for everyone. Therefore, we are careful to suspend any account that is using more than its fair share of CPU cycles and memory. Note that more often than not, a HelioHost account's overuse is caused by running cron scripts too often. Other causes include running resource-intensive scripts, such as proxy software.The account has become inactive.If the control panel of a HelioHost-hosted website is not accessed for a period of one month, the account is declared abandoned. If you are the webmaster of the site, you can visit this page to reactivate your site.The webmaster broke the Terms of ServiceThe Terms of Service is a list of rules which the webmaster agrees to follow when signing up for an account. This list disallows, among other things, the use of this account to host pirated material, pornography, or illegal activities of any kind as defined by the State of Washington and the United States of America. 2. As stated in the wikiMy account was deleted. Can I get my data back? No. We do not keep backups of your data nor is it our responsibility to (See the Terms of Service). You must backup your own data regularly. However, if your HelioHost cPanel account was deleted due to inactivity, feel free to create a new account. Link to comment Share on other sites More sharing options...
Byron Posted November 26, 2013 Share Posted November 26, 2013 I'm sorry but we don't keep a backup of anybody's site. You really need to back up your files. Link to comment Share on other sites More sharing options...
erdiks Posted November 26, 2013 Author Share Posted November 26, 2013 1. Did you read the error message? It does give a number of possibilities.The account was taking up too many system resources.Because HelioHost is a free webhost, we have many accounts on our servers. If one account is using too many resources it slows down the server for everyone. Therefore, we are careful to suspend any account that is using more than its fair share of CPU cycles and memory. Note that more often than not, a HelioHost account's overuse is caused by running cron scripts too often. Other causes include running resource-intensive scripts, such as proxy software.The account has become inactive.If the control panel of a HelioHost-hosted website is not accessed for a period of one month, the account is declared abandoned. If you are the webmaster of the site, you can visit this page to reactivate your site.The webmaster broke the Terms of ServiceThe Terms of Service is a list of rules which the webmaster agrees to follow when signing up for an account. This list disallows, among other things, the use of this account to host pirated material, pornography, or illegal activities of any kind as defined by the State of Washington and the United States of America. 2. As stated in the wikiMy account was deleted. Can I get my data back? No. We do not keep backups of your data nor is it our responsibility to (See the Terms of Service). You must backup your own data regularly. However, if your HelioHost cPanel account was deleted due to inactivity, feel free to create a new account. my account wasn't deleted dude. just my add on domain was deleted. i still can loggin to cpanel. I'm sorry but we don't keep a backup of anybody's site. You really need to back up your files. all of my data was gone, is there no responsibilty about that? maybe you have the log ?heliostaff may have deleted my addon domain? Link to comment Share on other sites More sharing options...
Byron Posted November 26, 2013 Share Posted November 26, 2013 all of my data was gone, is there no responsibility about that? maybe you have the log ?heliostaff may have deleted my addon domain? None of the data on your site is our responsibility and that's why we stress that you backup your files. Please read the Terms of Service: http://wiki.helionet.org/Terms There is no log for us to go back to and I doubt very seriously that any of the staff deleted your addon domain. Are you sure you didn't accidently delete it yourself or maybe somebody else who has access to your account? Link to comment Share on other sites More sharing options...
erdiks Posted November 27, 2013 Author Share Posted November 27, 2013 all of my data was gone, is there no responsibility about that? maybe you have the log ?heliostaff may have deleted my addon domain? None of the data on your site is our responsibility and that's why we stress that you backup your files. Please read the Terms of Service: http://wiki.helionet.org/Terms There is no log for us to go back to and I doubt very seriously that any of the staff deleted your addon domain. Are you sure you didn't accidently delete it yourself or maybe somebody else who has access to your account? I mean, can you see with a log what is being user done in the cpanel?If a user is known not doing removal (remove addon-domain in cpanel), it means there is something wrong in your system. Link to comment Share on other sites More sharing options...
Byron Posted November 27, 2013 Share Posted November 27, 2013 No we don't keep any logs like that. If a person is inside your cpanel then it means that person has your password. Link to comment Share on other sites More sharing options...
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