alirezaal2002 Posted September 7, 2013 Share Posted September 7, 2013 Dear Sir/Madam,My user Id in your system is alirezaa but I can't login to my control pannel.I request a user reset but no mail were send to my account.Please solve my prolblem Thank you for your concern and care. Kindly Regards, A A Link to comment Share on other sites More sharing options...
alirezaal2002 Posted September 7, 2013 Author Share Posted September 7, 2013 Dear Sir/Madam,My account alirezaa does'nt work.my server was johnny and my site was parsamoon.heliohost.org .Thank you for your concern and care. Kindly Regards, A A Link to comment Share on other sites More sharing options...
Ice IT Support Posted September 7, 2013 Share Posted September 7, 2013 That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days. Link to comment Share on other sites More sharing options...
alirezaal2002 Posted September 7, 2013 Author Share Posted September 7, 2013 When I try to create a user again it says your username is already used. Link to comment Share on other sites More sharing options...
alirezaal2002 Posted September 8, 2013 Author Share Posted September 8, 2013 We're sorry, but that username has already been taken. Please go back and enter a different username. Link to comment Share on other sites More sharing options...
Ice IT Support Posted September 8, 2013 Share Posted September 8, 2013 Oops! My mistake. Upon a second search, I have discovered that your account is suspended. Link to comment Share on other sites More sharing options...
Ice IT Support Posted September 8, 2013 Share Posted September 8, 2013 Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. Link to comment Share on other sites More sharing options...
alirezaal2002 Posted September 8, 2013 Author Share Posted September 8, 2013 When I try to login this error shows: The login is invalid.when I try to reset my password no mail sent to me!!!!!!!!!!!!!! Link to comment Share on other sites More sharing options...
alirezaal2002 Posted September 8, 2013 Author Share Posted September 8, 2013 Hi there.my problem was not solved.Please Help me Link to comment Share on other sites More sharing options...
Byron Posted September 8, 2013 Share Posted September 8, 2013 Try logging into this account again: http://shokhi.heliohost.org Link to comment Share on other sites More sharing options...
alirezaal2002 Posted September 8, 2013 Author Share Posted September 8, 2013 I cant do it.I use this address http://shokhi.heliohost.org:2082/ but I get this message : "The login is invalid."please remove my Id I create it again. Link to comment Share on other sites More sharing options...
Byron Posted September 8, 2013 Share Posted September 8, 2013 Would you rather me reset your password and send it to you so you don't have to wait for the new account to come out of queue? Link to comment Share on other sites More sharing options...
alirezaal2002 Posted September 8, 2013 Author Share Posted September 8, 2013 yes thank you very good ideathank you for your concern and care Link to comment Share on other sites More sharing options...
Byron Posted September 8, 2013 Share Posted September 8, 2013 Ok I've reset your password and emailed it to the email address you registered with. Link to comment Share on other sites More sharing options...
alirezaal2002 Posted September 8, 2013 Author Share Posted September 8, 2013 Thank you, but no mail is sending to me.my email address is : alirezaal2002@.... Link to comment Share on other sites More sharing options...
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