[Answered] Account Registrati

[techbyte]

Yesterday I've signed up for a Heliohost account, all went well.

 

Today I thought to change my domain name because I did not like it. It said I would have to wait 24 hours.

 

 

I then thought a few hours later that if I just created a new account it would be faster that way. I then continued to delete my old account (because in cpanel it displayed my old domain name, but I could no longer access any form of any of the URL's that had been requested).

 

 

I then tried to signup for another account (stevie), upon which it says "We're sorry but we have encountered an error...."

 

Any ideas?

 

 

I do not like to think that I cannot ever sign up for a heliohost account because I was quite looking forward to their services.

 

Thanks for the help in advance

[Shinryuu]

If you tell us your username we can check to make sure it's been deleted from the system. Since you've already made an account there's quite a number of reasons why the system would stop you from making a new one if your old one still exists so that's the easiest option right now. If your account has never been logged into, meaning it's just an empty account, then we can go ahead and delete it for you if it exists which will allow you to create your new account.

 

Please note that we try to keep a balanced load on the servers so scripts aren't usually instantly run after you input your information, but the delete script tends to run pretty fast.

 

Try to not get trigger happy with the Post button, sometimes the site is a little slow.