junk099 Posted June 13, 2013 Share Posted June 13, 2013 Hello, After accidentally changed my main domain, I broke the website.the Original HelioHost main subdomain was inaccessible.but i was still able to access to the Cpanel. Please reffer to http://www.helionet.org/index/topic/16109-accidentally-changer-domain-site-doesnt-work-any-more/ but now I can't access neither one or the other.saying my login/password combinaison is falseAfter trying to restore my password, i get this message: Password change cannot be completed: Account is currently suspended! Please contact the billing/support department. My data are a. HelioHost username: lakbtsb. server your account: steviec. Original HelioHost main: alkhaouarizmy.heliohost.org My web site is not using much of space or CPU,This is/was my school project. Sincerely, Link to comment Share on other sites More sharing options...
Ice IT Support Posted June 13, 2013 Share Posted June 13, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org Link to comment Share on other sites More sharing options...
junk099 Posted June 13, 2013 Author Share Posted June 13, 2013 Hi, I don't have any other account other than lakbts .500 mb of data storage is fairly enough for my little simple school project. Please un-suspend my account and since it's my one and only account. Link to comment Share on other sites More sharing options...
Ice IT Support Posted June 13, 2013 Share Posted June 13, 2013 The account lakbts has been unsuspended. Link to comment Share on other sites More sharing options...
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