Ice IT Support Posted June 6, 2013 Posted June 6, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
monyo07 Posted June 6, 2013 Author Posted June 6, 2013 Hi, thanks for letting me know that. Can you unsuspend the account for 24 hrs so i can back up and delete it on the system so I can make it as an addon domain for my other account? Thanks.
Ice IT Support Posted June 6, 2013 Posted June 6, 2013 Which account would you like to start with? (Username and domain).
monyo07 Posted June 7, 2013 Author Posted June 7, 2013 I would just like to backup my sites in my Monyooow account. ctdesigns.info and beautygenie.net Thanks.
monyo07 Posted June 7, 2013 Author Posted June 7, 2013 Still says suspended. Can we communicate here because we'll need to delete the sites hosted there right? To be able to put as addon domain.
Ice IT Support Posted June 8, 2013 Posted June 8, 2013 Try it now. Your account went from suspended to inactive.
monyo07 Posted June 9, 2013 Author Posted June 9, 2013 I can't seem to login. Says wrong login info. :|
Ice IT Support Posted June 9, 2013 Posted June 9, 2013 The username associated with the domain ctdesigns.info is monyooo on Stevie.
monyo07 Posted June 9, 2013 Author Posted June 9, 2013 Thanks for that. I will reply here if I have already backed up my sites. Btw, may I know what IP Address can I use to point my site's domain? One of my domains' nameservers cannot be changed only the IP. Thanks a lot.
Ice IT Support Posted June 9, 2013 Posted June 9, 2013 You can find that IP address in cPanel, on the left side under Stats, look for the Shared IP Address.
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