[Inactive] Cpanel

[coltrane]

I recently signed up for hosting, and I have been experiencing intermittent CPanel login issues; examples - The password is correct, but I get "wrong username/password combination", so I try again and I get the same message. I then click password reset for a Confirmation code. I follow the instructions in the e-mail, enter the Confirmation code and I'm told it's wrong. I request another password reset, but still get the same results, or a "brute force attempt" warning. What am I doing wrong?

[Ice IT Support]

Are you typing your cPanel username in all lowercase letters?

[bugoy]

Hi Coltrane,

 

In which server you are connecting to? Johnny or Stevie? this would help in solving the issue, also may I suggest to have a look on the below to monitor the server if its UP or DOWN.

 

http://heliohost.grd.net.pl/monitor/

 

I hope this helps, it helped me

 

Bugoy

[coltrane]

I am hosted on the Stevie server and it has been "UP." I tried your suggestions even though I am using all lowercase letters and numeric characters - still receiving the same the exact same results.

[Ice IT Support]

What is your username and domain?