Alwahsh Posted September 5, 2012 Share Posted September 5, 2012 Hello , My account was suspended today and I don't know why. Is it possible to unsespend me and tell me what the problem is ? a. alwahshnb. steviec.alwahshnt.heliohost.org Thanks ! Link to comment Share on other sites More sharing options...
Ice IT Support Posted September 5, 2012 Share Posted September 5, 2012 Your site was suspended for malware. I'm sorry, I cannot unsuspend your site without clearance from other admins. Link to comment Share on other sites More sharing options...
Alwahsh Posted September 6, 2012 Author Share Posted September 6, 2012 Malware !! Well how can I fix that ?! Link to comment Share on other sites More sharing options...
Ice IT Support Posted September 6, 2012 Share Posted September 6, 2012 I don't know what the process for this is, you'll have to wait for another admin. What were you hosting on the site? Link to comment Share on other sites More sharing options...
Alwahsh Posted September 6, 2012 Author Share Posted September 6, 2012 I was hosting several sites ... a MyBB forum , 2 wordpress blogs... some custom scripts ( I suspect the problem is with one of them ) ... others are just HTML files Link to comment Share on other sites More sharing options...
cl58 Posted September 6, 2012 Share Posted September 6, 2012 I'm sorry, but we have a strict policy about accounts hosting malware. We cannot unsuspend your account. Link to comment Share on other sites More sharing options...
Alwahsh Posted September 7, 2012 Author Share Posted September 7, 2012 I'm sorry, but we have a strict policy about accounts hosting malware. We cannot unsuspend your account. I didn't host any malware ... Is there a possibility it has come from submissions from my visitors at my forum or something like that ?? and in that case should I register again or am I banned from your host ? Link to comment Share on other sites More sharing options...
Alwahsh Posted September 8, 2012 Author Share Posted September 8, 2012 I don't want to cause incovenience , but could you please answer me as I don't have any other host like you at the moment and I need to host some websites Link to comment Share on other sites More sharing options...
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