Alwahsh Posted September 5, 2012 Posted September 5, 2012 Hello , My account was suspended today and I don't know why. Is it possible to unsespend me and tell me what the problem is ? a. alwahshnb. steviec.alwahshnt.heliohost.org Thanks !
Ice IT Support Posted September 5, 2012 Posted September 5, 2012 Your site was suspended for malware. I'm sorry, I cannot unsuspend your site without clearance from other admins.
Alwahsh Posted September 6, 2012 Author Posted September 6, 2012 Malware !! Well how can I fix that ?!
Ice IT Support Posted September 6, 2012 Posted September 6, 2012 I don't know what the process for this is, you'll have to wait for another admin. What were you hosting on the site?
Alwahsh Posted September 6, 2012 Author Posted September 6, 2012 I was hosting several sites ... a MyBB forum , 2 wordpress blogs... some custom scripts ( I suspect the problem is with one of them ) ... others are just HTML files
cl58 Posted September 6, 2012 Posted September 6, 2012 I'm sorry, but we have a strict policy about accounts hosting malware. We cannot unsuspend your account.
Alwahsh Posted September 7, 2012 Author Posted September 7, 2012 I'm sorry, but we have a strict policy about accounts hosting malware. We cannot unsuspend your account. I didn't host any malware ... Is there a possibility it has come from submissions from my visitors at my forum or something like that ?? and in that case should I register again or am I banned from your host ?
Alwahsh Posted September 8, 2012 Author Posted September 8, 2012 I don't want to cause incovenience , but could you please answer me as I don't have any other host like you at the moment and I need to host some websites
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