[Solved] Password Reset

[phantom666]

username: phantom

domain: phantomtest@co.cc

server: johnny

 

Hi,

 

When I attempted to access my site this morning I was presented with a page stating that my account had been suspended as I had failed to log into Cpanel in the last 30 days. So, I then proceeded to follow instructions to renew my account. However, when I attempted to log into Cpanel I got an error message stating invalid details. I then decided to do a password reset, and when I checked my external email account there was an email from heliohost with password reset instructions. However, when I attempted to complete the password reset by copying the confirmation code received in the email, or following one of the links, nothing seemed to happen. I then attempted to carry out another password reset and the scenario was repeated.

 

But now if I attempt to carry out a password reset, I do not even receive an email with any instructions.

 

Please could someone help me regain access to my account again?

 

Thanks in advance.

 

phantom

[Ice IT Support]

Your last login is marked as today. Are you able to access cPanel now?

[phantom666]

I am no longer able to log into Cpanel with my usual username and password.

And, as detailed in my original post, I am unable to reset my password.

 

Can you assist please? Thanks in advance.

 

phantom

[phantom666]

A big thank you to all those who have assisted as I am now able to log into my account using my original password.

 

This issue has now been resolved.