leiban Posted August 13, 2012 Share Posted August 13, 2012 I don't know where to post this so I just decided to put it here. I have an account on Johnny but when I tried to login, it says that my username can't be found. I think I forgot to login every now and then through the website but I visit the site quite often and would derictly log through cPanel. My username is : leivanz Thanks in advance and forgive me if I posted in the wrong corner. Link to comment Share on other sites More sharing options...
Ice IT Support Posted August 13, 2012 Share Posted August 13, 2012 That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days. Link to comment Share on other sites More sharing options...
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