HelioHost Posted July 25, 2012 Share Posted July 25, 2012 At approximately 08:34 UTC an automatic process on Stevie malfunctioned causing corruption in one of the main server configuration files. This caused all user accounts located on the Stevie server to display account queued pages or 404 file not found errors. As soon the corruption was discovered the Heliohost administrators immediately began work to fix the problem. At approximately 12:04 UTC this process was completed and service was restored to normal functionality. Accounts located on the Johnny server were completely unaffected by this downtime, and heliohost.org and helionet.org continued to operate normally. Thank you to all the Heliohost users who reported this problem and assisted in diagnosing the issue. With the assistance of all the reports we have received we now know what caused this to happen in the first place, and rest assured that steps are being taken to prevent it from happening again in the future. You may also be interested to know why this announcement wasn't published any earlier. Here at Heliohost we believe in taking action first and talking about it later. Rather than responding to forum, chat, and twitter questions our time is better spent first fixing the problem, verifying that everything is working again, analyzing why it went wrong in the first place, and taking steps to prevent it from happening again. Then after all that is said and done then we spend some time making announcements and talking about it. Thank you for your patience during this process. If you are still seeing a queued page on your account make sure you clear your browser cache, and if that doesn't fix it feel free to let us know by starting a new post. If you're having any other issues please don't hesitate to let us know about those too. Link to comment Share on other sites More sharing options...
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