Username/password Issues

[HelioHost]

It seems a larger number of people than usual are having issues logging in to their Heliohost accounts recently. Please take note and remember a couple of commonly made mistakes when it comes to logging into your account:

• Usernames are case sensitive. If your username is 'joeshmoe' and you type 'JoeShmoe' it won't work because of the capital J and capital S.
  
• Passwords are case sensitive. Likewise, if your password is 'pAsSwOrDz123' and you type 'passwordz123' it also won't work even though you technically have all the characters correct they are not in the correct capitalization.
  
• Max username length is eight characters. Even if you would rather your username be 'joeshmoevindiddlelinski' you'll have to find a way to shorten that to eight characters or less, such as, 'joeshmoe' which is of an acceptable length.
  
• Usernames are all lowercase plus numbers. Even if you register with the account name 'JoeShmoe' the system will convert this to lowercase for you and the registration email will say your username is 'joeshmoe'.
  

Also be careful to make sure you're using the correct username and password combination before you hit submit, because we have brute force protection enabled on our servers. If the system detects you guessing the wrong login information multiple times you will be disallowed from logging in for a period of time.

 

If you're still having issues logging into your account feel free to create a new post asking for assistance.