phantom666 Posted July 14, 2012 Share Posted July 14, 2012 Username: demon666Domain: phantomtest.heliohost.org Hi, I recently created a new account on heliohost, and until today it was working fine. I am still able to access my site, but I am no longer able to log into my cpanel. I decided to reset my password and received an email to my external account with details of a new password. However, I am still unable to log in with this new password. Please can you assist? Thanks in adcance. D. Link to comment Share on other sites More sharing options...
Byron Posted July 15, 2012 Share Posted July 15, 2012 Okay I've reset your password and emailed it to your yahoo account. Link to comment Share on other sites More sharing options...
phantom666 Posted July 15, 2012 Author Share Posted July 15, 2012 Byron, Thank you for your reply. I received the email with the new password, however, when I attempt to log into cpanel, I still get an error message stating my login is invalid. Is there anything else you can do to assist? Thanks in advance. D. BTW: I forgot to mention in my original post that I am trying to log onto johnny. Link to comment Share on other sites More sharing options...
Byron Posted July 15, 2012 Share Posted July 15, 2012 Works for me. Make sure you type everything in lowercase. Try the login below: http://phantomtest.heliohost.org:2082/frontend/x3/index.phpcp Link to comment Share on other sites More sharing options...
phantom666 Posted July 15, 2012 Author Share Posted July 15, 2012 Hi Byron, Thank you for your continued efforts. I have followed your advice, carefully typing (double-checking) the password you sent me, unfortunately I still get the response of invalid login. I tried clearing out my cache, deleting temporary internet files, switching browsers, but I still get the same invalid login. But if you say it works for you, then I'm not sure what else can be done. Thanks anyway. D Hi Byron, Further to my previous post, just thought I'd let you know, I have finally managed to regain access to my account again. For some strange reason, re-setting my internet router, and then attempting to log in worked. Thank you for your efforts. Link to comment Share on other sites More sharing options...
Byron Posted July 15, 2012 Share Posted July 15, 2012 Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated. Link to comment Share on other sites More sharing options...
Recommended Posts