DetreS Posted March 4, 2012 Share Posted March 4, 2012 Hi all, Please, I want to know why our forum is suspended... and what can we do for open it again... Server: SteveDomain: hlo.heliohost.orgcPanel username: detres 2 Link to comment Share on other sites More sharing options...
Tjoene Posted March 4, 2012 Share Posted March 4, 2012 Your account has been suspended for sending to many e-mails.We can un-suspend your account if you keep your email traffic down. Link to comment Share on other sites More sharing options...
DetreS Posted March 5, 2012 Author Share Posted March 5, 2012 Dear Tjoene, In this host we only have a forum, and yesterday I talked with the mods, and they told me we were under "attack" of spam bots... I din't know that before because they were doing the task of delete all spam messages, and they don't told me nothing...Probably, the e-mail sent were because every user registration on the forum sent a validation e-mail... Please, I hope you can un-suspend the host account and give me time to put other anti-spam bot system, because this is a little forum with a very little traffic... Thanks for your time and pattience, and sorry for my english. Regards,DetreS Link to comment Share on other sites More sharing options...
Byron Posted March 5, 2012 Share Posted March 5, 2012 Okay your account has been unsuspended. Clear your cache if you still see the suspended page. Also make sure you keep the emails down or you'll get suspended again. Link to comment Share on other sites More sharing options...
DetreS Posted March 5, 2012 Author Share Posted March 5, 2012 Thanks Byron, I will add a new and better capchta.Regards Link to comment Share on other sites More sharing options...
DetreS Posted March 14, 2012 Author Share Posted March 14, 2012 Dear Sirs, Again my hosting has been suspended... Last week, Krydos sent me a PM telling me that the hosting still sending a lot of e-mails... and he gave me 24h to resolve it in a first place. I canceled the heliohost e-mail account, and I canceled the e-mail service in the phpbb3 forum control panel, and I thought with this the problem were resolved. When 24h were passed, Krydos told me the problem persists and he cancelled my account until I can resolve that... I sent him a couple of PM's telling that I'm at 99'9% sure that how I can resolve it now, the problem is in a addon installed in the forum, obviously, I need access to the ftp to resolve that... but I don't received any answer. Please, any administrator can give me a last chance? With 24h I can resolve that, you can check that the e-mail spamming will be stopped... As I said, this is a phpbb3 forum, with some friends, probably not more of 20 or 25 active users, but we have a lot of history on it, because this forum (in other hosting) was created on 2009... Please, think on it, I only need a few time to resolve that... and if that not works I will cancel the account... Thanks for your patience and time. Best Regards DetreS Link to comment Share on other sites More sharing options...
DetreS Posted March 16, 2012 Author Share Posted March 16, 2012 Hello? any help here please? Link to comment Share on other sites More sharing options...
Byron Posted March 16, 2012 Share Posted March 16, 2012 Reason for suspension: Sending too many emails. Second suspension for same issue. Ok I'm unsuspending your account once more, but this is your last chance. 1 Link to comment Share on other sites More sharing options...
DetreS Posted March 16, 2012 Author Share Posted March 16, 2012 Byron I will resolve it asap. Edit: Dear Byron, I deleted and edited the files I think were wrong, I hope this finally resolve the problem.At least, I did a backup of the files too.. if anything goes wrong I understand you cancel the acc. Thanks for your patience and time. Regards,DetreS Link to comment Share on other sites More sharing options...
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