j2l Posted February 16, 2012 Share Posted February 16, 2012 Hi, I cannot add FTP account via cPanel on Stevie.Looks like the strength script is not working and blocks the form to be submitted. Thanks for your help and your great service, j2l.heliohost.org, j2l, stevie Link to comment Share on other sites More sharing options...
Byron Posted February 16, 2012 Share Posted February 16, 2012 You do know that you can ftp into your account with your username and password that you login to cpanel with? ftp.j2l.heliohost.org Link to comment Share on other sites More sharing options...
j2l Posted February 17, 2012 Author Share Posted February 17, 2012 Thanks Byron for your prompt reply, Yep, you're right, I forgot to say that FTPing ftp.j2l.heliohost.org with j2l and my password is not working too. I get: Login authentication failed In addtion I cannot create any database via cPanel>MySQL Wizard or >MySQL section,whatever database name I put in, it claims that database already exists. should I start another topic? I think it's related. Thanks again Link to comment Share on other sites More sharing options...
Byron Posted February 17, 2012 Share Posted February 17, 2012 Try ftping into your account with this ftp tool and tell me what happens: http://byrondallas.heliohost.org/tools/ftp/ Host address should be: ftp.j2l.heliohost.org Link to comment Share on other sites More sharing options...
j2l Posted February 19, 2012 Author Share Posted February 19, 2012 Hi, I get: Cannot login to host. Either the host is unreachable or you entered the wrong data. You supplied the following: Host address: ftp.j2l.heliohost.org Username: j2l Password: XXXXXX Please go back and try again if you feel you made a mistake. Link to comment Share on other sites More sharing options...
Byron Posted February 19, 2012 Share Posted February 19, 2012 For some reason your account is still showing the queued page. Have you uploadd any data to your account yet? How bout I delete your account and register it again? Link to comment Share on other sites More sharing options...
viclou Posted February 20, 2012 Share Posted February 20, 2012 Does the File Manager work for you? If it does, then your FTP should be working. Link to comment Share on other sites More sharing options...
Byron Posted February 20, 2012 Share Posted February 20, 2012 @viclou: He can't ftp into his site because it's not coming out of queue. http://j2l.heliohost.org Link to comment Share on other sites More sharing options...
j2l Posted February 21, 2012 Author Share Posted February 21, 2012 Hi, Sure, you can delete this account and re-create it.Thanks! Link to comment Share on other sites More sharing options...
j2l Posted February 21, 2012 Author Share Posted February 21, 2012 I tried to re-create an account but it's not working, I get:Your hosting account at HelioHost has encountered an error during installation. The error is: Please visit http://www.heliohost.org/scripts/signup.php and try to signup again.Yes, error is blank. Link to comment Share on other sites More sharing options...
Byron Posted February 21, 2012 Share Posted February 21, 2012 Ok I've re-registered your account and it should be up in 24 hours, if all goes well. I'll PM you your password. Link to comment Share on other sites More sharing options...
j2l Posted February 21, 2012 Author Share Posted February 21, 2012 Received,thanks again. just to let you know:"follow this topic" didn't sent any email.I manually checked. Man, I'm unlucky or what? Link to comment Share on other sites More sharing options...
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