andreichirtes Posted December 26, 2011 Posted December 26, 2011 Hi!I really have a problem here... First I registered on server johnny, and set up my website there, but due to the instability of johnny, and me not needing any of the special services installed on it, I decided to sign up on stevie, and so I did, but sadly, I couldn't register with the same domain name I have bought and already used on johnny ... so I read the article on moving my account, and did everything it said there, meaning I deleted my account on stevie, then I backed up eveything on johnny, and then asked to delete the account on johnny, too! after that, I tried to access my website and I got the "account suspended" message. This morning I tried to re-sign-up on stevie, but my domain name appears to be still in use so I couldn't register an account. my details are:old johnny cpanel username (deleted): andreiold domain name used on johnny (deleted): andywebdesign.comstevie username (deleted): andyxfunstevie domain (deleted): andyxfun.heliohost.org what can I do now? could someone from the administration team help me? maybe make my old account (andrei) on stevie? and make it use my domain name? would that be possible? Please excuse my english, and thanks in advance for any help you could give me! Oh, and happy new year!
Byron Posted December 26, 2011 Posted December 26, 2011 So you want me to delete the account on Johnny, right? Then what do you want done to the account on Stevie?
Byron Posted December 26, 2011 Posted December 26, 2011 Ok I've deleted this domain from Johnny: andywebdesign.com I renamed this account on Stevie: andyxfun.heliohost.org to: andywebdesign.com The username is still andyxfun. If you want it changed, let me know. Give the domain change 24 hours to resolve.
andreichirtes Posted December 27, 2011 Author Posted December 27, 2011 it would be awesome if you could change my username to "andrei", too! my wordpress settings and everything are using that. And thanks a million for that!But one small problem: the domain name does not point to anything right now, I hope that'll solve itself in a little while. Also, the current domain I can use to access my cpanel is still andyxfun.heliohost.org/cpanel. could that be also changed back to andywebdesign.com/cpanel once the dns works again?One more thing: I left my nameservers the same since I was on johnny, will that work on stevie as well? if not, please tell me the nameservers I should use. Thank you very much! And a happy new year!
Byron Posted December 27, 2011 Posted December 27, 2011 Ok I've changed your username to: andrei The name servers are the same for both servers. You should be able to login using your domain name as soon as everything resolves. But you can always go through this url: http://stevie.heliohost.org:2082/frontend/x3/index.phpcp
andreichirtes Posted December 28, 2011 Author Posted December 28, 2011 I have a big problem!Neither of the domains work now!I tried: andyxfun.heliohost.org, it can't be found! the same thing with andrei.heliohost.org and the link that you gave me. Worst thing is that andywebdesign.com is not found, either!Please, can you check if my domain is set to andywebdesign.com? I think dns should have resolved everything until now, if that was the problem. I just think it's not ... :|thanks in advance and thank you very much for all your help until now!
Guest xaav Posted December 28, 2011 Posted December 28, 2011 First of all, your username is still andyxfun. Second of all, your domain should resolve within 10 minutes.
Guest xaav Posted December 29, 2011 Posted December 29, 2011 Hmm...it was andyxfun in WHM. daily.rb should fix that within 24 hours.
andreichirtes Posted December 29, 2011 Author Posted December 29, 2011 andywebdesign.com is working now. thank you!the username is andyxfun.The site is located on stevie, I think. Thank you very much for this! you are the best support team and a great free web design service!Happy new year everyone! I have another problem... I am using my subdomain blog.andywebdesign.com for my blog (duh ... ) and when I try to add it again (I also used it before, on johnny server), it tells me:Error from domain wrapper: blog.andywebdesign.com is owned by another user. The problem is that I need this subdomain because my backed up blog has this address already saved, and nothing really works until I get it back up (the subdomain)Is it possible for you to make my subdomain back? it should point to andywebdesign.com/blog/Thank you in advance!
andreichirtes Posted December 30, 2011 Author Posted December 30, 2011 thank you! everything seems perfect right now!
Guest xaav Posted December 30, 2011 Posted December 30, 2011 Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
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