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Posted

Hi!

I really have a problem here... :(

First I registered on server johnny, and set up my website there, but due to the instability of johnny, and me not needing any of the special services installed on it, I decided to sign up on stevie, and so I did, but sadly, I couldn't register with the same domain name I have bought and already used on johnny ... :(

so I read the article on moving my account, and did everything it said there, meaning I deleted my account on stevie, then I backed up eveything on johnny, and then asked to delete the account on johnny, too! after that, I tried to access my website and I got the "account suspended" message.

 

This morning I tried to re-sign-up on stevie, but my domain name appears to be still in use so I couldn't register an account.

:(

 

my details are:

old johnny cpanel username (deleted): andrei

old domain name used on johnny (deleted): andywebdesign.com

stevie username (deleted): andyxfun

stevie domain (deleted): andyxfun.heliohost.org

 

what can I do now? could someone from the administration team help me? maybe make my old account (andrei) on stevie? and make it use my domain name? would that be possible?

 

Please excuse my english, and thanks in advance for any help you could give me! :)

Oh, and happy new year! :)

Posted

Ok I've deleted this domain from Johnny:

 

andywebdesign.com

 

I renamed this account on Stevie:

 

andyxfun.heliohost.org

 

to:

 

andywebdesign.com

 

The username is still andyxfun. If you want it changed, let me know. Give the domain change 24 hours to resolve.

 

 

Posted

it would be awesome if you could change my username to "andrei", too! my wordpress settings and everything are using that. And thanks a million for that!

But one small problem: the domain name does not point to anything right now, I hope that'll solve itself in a little while. Also, the current domain I can use to access my cpanel is still andyxfun.heliohost.org/cpanel. could that be also changed back to andywebdesign.com/cpanel once the dns works again?

One more thing: I left my nameservers the same since I was on johnny, will that work on stevie as well? if not, please tell me the nameservers I should use.

 

Thank you very much! And a happy new year!

Posted

I have a big problem!

Neither of the domains work now!

I tried: andyxfun.heliohost.org, it can't be found! the same thing with andrei.heliohost.org and the link that you gave me. Worst thing is that andywebdesign.com is not found, either!

Please, can you check if my domain is set to andywebdesign.com? I think dns should have resolved everything until now, if that was the problem. I just think it's not ... :|

thanks in advance and thank you very much for all your help until now! :)

Posted

First of all, your username is still andyxfun. Second of all, your domain should resolve within 10 minutes.

Posted

Hmm...it was andyxfun in WHM. daily.rb should fix that within 24 hours.

Posted

andywebdesign.com is working now. thank you!

the username is andyxfun.

The site is located on stevie, I think. Thank you very much for this! you are the best support team and a great free web design service!

Happy new year everyone! :)

 

I have another problem...

I am using my subdomain blog.andywebdesign.com for my blog (duh ... :P ) and when I try to add it again (I also used it before, on johnny server), it tells me:

Error from domain wrapper: blog.andywebdesign.com is owned by another user.

 

The problem is that I need this subdomain because my backed up blog has this address already saved, and nothing really works until I get it back up (the subdomain)

Is it possible for you to make my subdomain back? it should point to andywebdesign.com/blog/

Thank you in advance! :)

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