[Solved] what happend to my addon domains?

[Brother Hassan]

I've got this problem as well ...

[Tjoene]

Every one on Stevie is affected by this problem, including me.

Although you don't see them in cPanel, they are still configured and working.

[Brother Hassan]

You can't see them in Softaculous as well

Meaning you can't install scripts via Softaculous on addon domains ...

[Tjoene]

For cPanel there are no parked/add on/sub-domains.

But they are still configured on the servers.

And if you try to re-install them, you will get an error, since they are already configured.

 

We are trying to find a solution for this problem.

Sorry for the inconvenience...

[claus]

Hi. As to reply to an earlier remark, whether I had an idea, how to fix it: I believe to be a simple /user/ on this machine. Fixing an apparent server problem ought to be the task of whoever is running it. Next, I'd probably have an idea, indeed; if it was my machine, and it'd be /me/, running it. Not posting, because of not knowing doesn't really help any.

 

I would suppose, someone has done a tremendous job, screwing up either WHM, CP, or some vital parts of the server's main conf. Permissions ought to be out of the questions, since invalid permissions don' t clear existing records; at least not on any of the machines I know; unless, of course, you have some sort of /visible for admin only/ in place. More likely, I would look into path settings. Wherever you have it sitting, go there, and make sure the records are pointing to the corresponding user's account.

 

I am fairly sure, the whole issue; once it has been solved; will turn out as trivia. You may also want to check your settings with LaFrance. You never know, but funny things tend to happen, when, and where, you least expect them. Well, that is just about as far, as my free services go. Good luck everyone.

[claus]

Sorry, for eating-up the better part of the page with this post, but since

the issue is apparently affecting everybody else, I decided to make it public

right here, rather than via some obfuscating PM.

 

From what I have found in your httpd.conf, most things are set-up like this:

 

*snip*

 

However, the next entry is owned by root, rather than djbob

 

 

*snip*

 

 

And from here on, what follows is, no more include, and strip the owner.

 

 

*snip*

 

Your httpd.conf is some 19 odd MB's, at least the copy, from which I have

taken the above info. There are 6.286 entries in trueuserowners, all djbob.

I wonder, how you can have all these users, if your /home partition is a

mere 264.87 GB. Dividing that by 500 MB per user would result in a maximum

of 542 users.

 

542 * 500 = 271000 / 1024 = 264.6484375 GB or rounded to 264.65 GB.

 

Well, then again, maybe we do the numbers different in the UK, or probably

my whole formulae is wrong. You'd be needing some decent TB's, rather then

GB's to match your total number of users.

 

ips arrived with 1908 bytes, and 44 entries, which seems more closer to

reality, then trueuserowners with 92.011 bytes and the aforementioned

6.286 entries, or userdomains with 550.995 bytes and 18.481 entries,

including nobody. Most of which I bothered to check seem to be dead long,

some appear to be still alive. However, none hosted on heliohost. Well, I

only checked a few.

 

cpanel.config arrived with 4.522 bytes

php.ini measured 45.155 bytes

pure-ftpd.conf carries 10.517 bytes

 

You have approximately 9.230 services running, and some interesting passwd

variants, ranging from 425.000 bytes to a little over 8 MB. There are some 10

shells configured, and 15 entries in fstab, mostly ext3, except for /home and

/home1, both on ext2. I didn't know, anyone was still using them.

 

So I spent some time snooping around a little more, but I guess, you wouldn't

quite like me, to publish your whole server in public, would you? Might be

funny, to watch performance, if I was to post the URL.

 

Relax, at least some parts of the layout resist mere knocking on the door. I

wouldn't be too sure, however, about what might happen, if one of those

cyber-kids went by, to use a can-opener with just slightly more force.

 

You may have managed to get that thing running - somehow - but you are miles

off-course in terms of configuration. My advice would be, to shut off the box

for some proper maintenance, clean it up, and then come back. I am most

positive, that the majority of users would appreciate a scheduled down-time

in favour of unpredictable, what-the-hack-is-going-on.

 

Regards,

Peter Heinrich Claus

[Guest xaav]

 

Your httpd.conf is some 19 odd MB's, at least the copy, from which I have

taken the above info. There are 6.286 entries in trueuserowners, all djbob.

I wonder, how you can have all these users, if your /home partition is a

mere 264.87 GB. Dividing that by 500 MB per user would result in a maximum

of 542 users.

 

Three reasons:

- HelioHost, like every other hosting company on the planet, is oversold. Look it up on wikipedia.

- There is another partition, /home1, that is much bigger than /home, increasing the capacity.

- Most people don't use up much space.

 

You may have managed to get that thing running - somehow - but you are miles

off-course in terms of configuration. My advice would be, to shut off the box

for some proper maintenance, clean it up, and then come back. I am most

positive, that the majority of users would appreciate a scheduled down-time

in favour of unpredictable, what-the-hack-is-going-on.

 

You see, the problem is we have so many users and so few admins that we can't manage to fix every detail.

[ECE KLU]

same problem for me also

server: stevie

username:eceklu

default:eceklu.heliohost.org

working:eceklu.tk but not shown in cpanel

[Wizard]

Tweaked /usr/cpanel/userdata. Is this issue corrected now?

[Tjoene]

Tweaked /usr/cpanel/userdata. Is this issue corrected now?

 

Awesome work Wizard!!

All parked, add-on and sub-domains are back in cPanel!

[TSF007]

Thank you very much Wizard and all people in the support team

[Wizard]

Resolved and closed.