Brother Hassan Posted October 16, 2011 Share Posted October 16, 2011 I've got this problem as well ... Link to comment Share on other sites More sharing options...
Tjoene Posted October 16, 2011 Share Posted October 16, 2011 Every one on Stevie is affected by this problem, including me. Although you don't see them in cPanel, they are still configured and working. Link to comment Share on other sites More sharing options...
Brother Hassan Posted October 16, 2011 Share Posted October 16, 2011 You can't see them in Softaculous as well Meaning you can't install scripts via Softaculous on addon domains ... Link to comment Share on other sites More sharing options...
Tjoene Posted October 16, 2011 Share Posted October 16, 2011 For cPanel there are no parked/add on/sub-domains. But they are still configured on the servers. And if you try to re-install them, you will get an error, since they are already configured. We are trying to find a solution for this problem. Sorry for the inconvenience... Link to comment Share on other sites More sharing options...
claus Posted October 17, 2011 Author Share Posted October 17, 2011 Hi. As to reply to an earlier remark, whether I had an idea, how to fix it: I believe to be a simple /user/ on this machine. Fixing an apparent server problem ought to be the task of whoever is running it. Next, I'd probably have an idea, indeed; if it was my machine, and it'd be /me/, running it. Not posting, because of not knowing doesn't really help any. I would suppose, someone has done a tremendous job, screwing up either WHM, CP, or some vital parts of the server's main conf. Permissions ought to be out of the questions, since invalid permissions don' t clear existing records; at least not on any of the machines I know; unless, of course, you have some sort of /visible for admin only/ in place. More likely, I would look into path settings. Wherever you have it sitting, go there, and make sure the records are pointing to the corresponding user's account. I am fairly sure, the whole issue; once it has been solved; will turn out as trivia. You may also want to check your settings with LaFrance. You never know, but funny things tend to happen, when, and where, you least expect them. Well, that is just about as far, as my free services go. Good luck everyone. Link to comment Share on other sites More sharing options...
claus Posted October 18, 2011 Author Share Posted October 18, 2011 Sorry, for eating-up the better part of the page with this post, but since the issue is apparently affecting everybody else, I decided to make it public right here, rather than via some obfuscating PM. From what I have found in your httpd.conf, most things are set-up like this: *snip* However, the next entry is owned by root, rather than djbob  *snip*  And from here on, what follows is, no more include, and strip the owner.  *snip* Your httpd.conf is some 19 odd MB's, at least the copy, from which I have taken the above info. There are 6.286 entries in trueuserowners, all djbob. I wonder, how you can have all these users, if your /home partition is a mere 264.87 GB. Dividing that by 500 MB per user would result in a maximum of 542 users. 542 * 500 = 271000 / 1024 = 264.6484375 GB or rounded to 264.65 GB. Well, then again, maybe we do the numbers different in the UK, or probably my whole formulae is wrong. You'd be needing some decent TB's, rather then GB's to match your total number of users. ips arrived with 1908 bytes, and 44 entries, which seems more closer to reality, then trueuserowners with 92.011 bytes and the aforementioned 6.286 entries, or userdomains with 550.995 bytes and 18.481 entries, including nobody. Most of which I bothered to check seem to be dead long, some appear to be still alive. However, none hosted on heliohost. Well, I only checked a few. cpanel.config arrived with 4.522 bytes php.ini measured 45.155 bytes pure-ftpd.conf carries 10.517 bytes You have approximately 9.230 services running, and some interesting passwd variants, ranging from 425.000 bytes to a little over 8 MB. There are some 10 shells configured, and 15 entries in fstab, mostly ext3, except for /home and /home1, both on ext2. I didn't know, anyone was still using them. So I spent some time snooping around a little more, but I guess, you wouldn't quite like me, to publish your whole server in public, would you? Might be funny, to watch performance, if I was to post the URL.  Relax, at least some parts of the layout resist mere knocking on the door. I wouldn't be too sure, however, about what might happen, if one of those cyber-kids went by, to use a can-opener with just slightly more force. You may have managed to get that thing running - somehow - but you are miles off-course in terms of configuration. My advice would be, to shut off the box for some proper maintenance, clean it up, and then come back. I am most positive, that the majority of users would appreciate a scheduled down-time in favour of unpredictable, what-the-hack-is-going-on. Regards, Peter Heinrich Claus Link to comment Share on other sites More sharing options...
Guest xaav Posted October 19, 2011 Share Posted October 19, 2011  Your httpd.conf is some 19 odd MB's, at least the copy, from which I have taken the above info. There are 6.286 entries in trueuserowners, all djbob. I wonder, how you can have all these users, if your /home partition is a mere 264.87 GB. Dividing that by 500 MB per user would result in a maximum of 542 users. Three reasons: - HelioHost, like every other hosting company on the planet, is oversold. Look it up on wikipedia. - There is another partition, /home1, that is much bigger than /home, increasing the capacity. - Most people don't use up much space. You may have managed to get that thing running - somehow - but you are miles off-course in terms of configuration. My advice would be, to shut off the box for some proper maintenance, clean it up, and then come back. I am most positive, that the majority of users would appreciate a scheduled down-time in favour of unpredictable, what-the-hack-is-going-on. You see, the problem is we have so many users and so few admins that we can't manage to fix every detail. Link to comment Share on other sites More sharing options...
ECE KLU Posted October 19, 2011 Share Posted October 19, 2011 same problem for me also server: stevie username:eceklu default:eceklu.heliohost.org working:eceklu.tk but not shown in cpanel Link to comment Share on other sites More sharing options...
Wizard Posted October 19, 2011 Share Posted October 19, 2011 Tweaked /usr/cpanel/userdata. Is this issue corrected now? Link to comment Share on other sites More sharing options...
Tjoene Posted October 19, 2011 Share Posted October 19, 2011 Tweaked /usr/cpanel/userdata. Is this issue corrected now? Awesome work Wizard!! All parked, add-on and sub-domains are back in cPanel! Link to comment Share on other sites More sharing options...
TSF007 Posted October 19, 2011 Share Posted October 19, 2011 Thank you very much Wizard and all people in the support team Link to comment Share on other sites More sharing options...
Wizard Posted October 19, 2011 Share Posted October 19, 2011 Resolved and closed. Link to comment Share on other sites More sharing options...
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