[Solved] move account process followed but hasn't worked

[James Harris]

Hi,

 

I wanted to move server from johnny to stevie. I followed the process at

 

http://wiki.helionet.org/Moving_your_account

 

I deleted the account from johnny about a week ago, I guess. When I try to recreate the account on stevie I get told

 

"We're sorry, but that username has already been taken. Please go back and enter a different username."

 

The username (pldev) seems to still exist. If I try to reset its password I get sent an email. When I enter the confirmation code I get told

 

"Password change cannot be completed: Account is currently suspended! Please contact the billing/support department."

 

What's happening? Is the account suspended pending deletion and should I just wait longer for the original account to be deleted? Or is there some other step(s) I should take?

 

TIA,

James

 

[Guest xaav]

Seems we have a backlog of accounts pending deletion.