Domain name change

[sheligalo]

Hi there,

 

About 2 weeks ago i tried to change my domain eyh.heliohost.org to erh.heliohost.org. When i log into cPanel it says my domain is now erh.heliohost.orgr and hence i can't access my webpage. Resubmitted a change domain name a few days ago but nothing as of yet, just wondered if you could help me sort this out?

 

Thanks in advance!

[cl58]

It seems that you accidentally added an "r" to the end of ".org".

 

I just checked your account in our database and your domain is showing as "erh.heliohost.org" (without the "r").

[sheligalo]

It seems that you accidentally added an "r" to the end of ".org".

 

I just checked your account in our database and your domain is showing as "erh.heliohost.org" (without the "r").

 

Thanks for the reply. But i can't access "erh.heliohost.org", it comes up as domain not found?

[cl58]

Try changing your domain to something else. If that works, then try changing it back to erh.heliohost.org.

 

I know that that isn't the most ideal thing to do because of the time it takes to change a domain, but I'm not sure what else to try. This would help diagnose the problem (unless another admin knows a way to fix this...).

[sheligalo]

Try changing your domain to something else. If that works, then try changing it back to erh.heliohost.org.

 

I know that that isn't the most ideal thing to do because of the time it takes to change a domain, but I'm not sure what else to try. This would help diagnose the problem (unless another admin knows a way to fix this...).

 

Okay i'll do that, tried adding a free parked domain for now so hopefully that works anyway!

 

[jje]

@cl58 - Yeah, that would be the best way.

 

@sheligalo - Let us know if it works.