seihoeng

Thank you @wolstech I see it now!

Hi Admins @Krydos @wolstech. Thank you for all the help. I uploaded all the files from the backup and restored the database but I am still unable to see the site. It shows the default Plesk login or a generic Plesk 404 page. Can you have a look at it please?

Done! Genius! Thank you @wolstech!

Hi @Krydos. I tried to extract the files from the backup and it seems to be corrupted. All the files in the tarball can be extracted except backup_user-data_2407270932.tzst which basically all the data! I tried with the specialized version of 7zip, peazip, winrar and directly using the windows explorer. All the other tzst files can be opened and extracted with no problem. Can you please help?

OK, thank you Krydos.

Hi! Thank you for all your hard work to get Johnny back online. After reactivating my account I tried to restore it using the backup at Plesk but I was unable to do so because it says "This backup can be restored by the Plesk administrator only." Please see attached image. Can you please restore my site using the backup? Thank you!

Thank you @wolstech! It works OK now!

Hello! My account was originally hosted on Tommy and was moved to Johhny server. I recently successfully unarchived my account. I am able to login to Plesk but the website can't be accessed. Can you please check it out and fix it? Account: seihoen Server: johhny Website: seihoeng.com Thank you!

error_log tail: [Fri Jan 13 02:32:08.657489 2023] [core:alert] [pid 26735:tid 140567610607360] [client xx:xx:xx:xx:xxxx] /home/seihoen.heliohost.org/public_html/en/.htaccess: Options not allowed here, referer: https://www.seihoeng.com/ .htaccess: # Disable Directory Listing Options -Indexes # Security Headers - X-XSS-Protection <IfModule mod_headers.c> Header set X-XSS-Protection "1; mode=block" </IfModule> # Security Headers - X-Frame-Options <IfModule mod_headers.c> Header always append X-Frame-Options SAMEORIGIN </IfModule> # Security Headers - X-Content-Type: nosniff <IfModule mod_headers.c> Header set X-Content-Type-Options nosniff </IfModule> # php -- BEGIN cPanel-generated handler, do not edit # Set the “ea-php80” package as the default “PHP” programming language. <IfModule mime_module> AddHandler application/x-httpd-ea-php80 .php .php8 .phtml </IfModule> # php -- END cPanel-generated handler, do not edit I commented out "Options -Indexes" and it works OK now! Thank you @Krydos!

Thank you @wolstech and @Krydos. The SSL certificate was reissued with no problem but when the site is accessed via https I get a 500 error. Same when accessing seihoen.heliohost.org.

Done that already and got the error I mentioned. I believe it has to to do with the wrong A IP address in my DNS settings, which I don't have access to correct... Could an admin fix the problem please?

Happy New Year! My account was recently moved to Plesk and I thank you for your hard work to make that possible! Everything works OK so far, except the SSL certificate. I tried to reissue the certificate from Plesk and keep getting the following error: Also, https://seihoen.heliohost.org gives me a 500 Internal Server Error. User ID: seihoen Domain: seihoeng.com Can you please resolve the problem(s)? Thank you!

Thank you Krydos.

Can you please reactivate my account. It was reported as "archived" due to inactivity. a. your HelioHost username: seihoen b. the server your account is on: Tommy c. your HelioHost main domain: www.seihoeng.com Thank you!

Thank you!

WP was hacked by "AnonymousFox" like many other people reported. Should be suspended I guess, but it's not. Unable to login in cpanel. Also tried to reset my cpanel password with no success. Please help. Thank you! Username: seihoen Server: Tommy Main domain: seihoeng.com

Thank you for the prompt response!

Can you please reactivate my account? a. HelioHost username: seihoen b. Server account is on: Tommy c. HelioHost main domain: seihoen.heliohost.org Thank you!