Hey bdistler thanks for the reply, I put some files in the public_html directory but am still unable to access them through a url, just to be sure the filename I want to access is file.php and the url I use is the one displayed next to Main Domain: gwogeldb.heliohost.org so here is what my full url should look like: gwogeldb.heliohost.org/file.php Just double checking because I have tried it a few times already, could it be the fact that when I go to gwogeldb.heliohost.org it says my account is still queued? I was under the impression that my account was active since heliohost.org/scripts/status.php says my account is active.