vedranzu

Thanks for Your assistance again, I've finally managed to get to the cPanel during the afternoon! PS: as far as the before mentioned .php is concerned, it's probably clean (only 1/43 engines marked it as a malware according to Metascan, i.e. only 2 out of 55 per VirusTotal; all leading engines found it to be safe), but I've deleted it as a precautionary measure (will be performing general site redesign anyway...). Best regards!

Still no change - can't login (because I don't remember the password), can't reset the password (haven't received a single e-mail to my, previously registered e-mail address - now I suspect that someone had changed it to some other address)... Would it be the best to just re-register?

Hi! When I try to renew it, there's a message: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." When I get to the default Stevie page (http://stevie.heliohost.org/cgi-sys/defaultwebpage.cgi), then there's the following message: "Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel." Off course, when I try logging into the control panel, I can't do it because I've forgotten my password - and the "reset password" feature obviously doesn't work (I've tried using it many times, but still haven't got an e-mail with a password reset confirmation link - or anything else concerning this matter, actually). Please advise what to do exactly! Thank You once again! P.S.: I've already tried clearing the cache(s), both in my Firefox and Chrome (which runs from the RAM disk anyway, so there's no cache after a PC reboot)...

Thank You again for a very detailed explanation. However, now I face the following problem - I can't reset my password (I've tried a couple of times but I haven't received the confirmation e-mail yet, therefore I don't know if I'd be able to do the aforementioned procedure in the prescribed period)... Any solution to that one?

HelioHost username: vedranzu the server: Stevie HelioHost main domain: stevie.heliohost.org Please, unsuspend if possible. Thank You in advance, best regards