janisek

 Thank you so much! 🥰

Hello!

Why I click my domain link www.tackbyjana.com, my home page doesn't load. Only the Plesk Default Page for some reason. Everything looks good on my end. Could you please check, what's wrong?

Thank you!

JS

Account username jana7

Thank you so much!

Hello!

My account has been successfully transferred to Plesk in May and worked fine since then.

But few weeks ago, my website stopped working for some reason.

Here's the message I get when I go to my main domain www.tackbyjana.com

"Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel."

It's been like that for maybe 2 months already. Could you please tell me why and what do I need to do to make my websites work again?

Thank you!

Kind regards,

Jana

My username: jana7

server: Tommy

Thank you so much!

Please unblock jana7.

Thank you!

Thank you, guys! You're the best.

Hello!

I'm moving my account from Tommy to Rickie. My previous account ID was janisek7 and the new one for Rickie is jana7.

Could you please remove the DNS entry for my domain tackbyjana.com from all servers in the DNS cluster for me, so I could make it my primary domain for the new Rickie account?

Also, could you please tell me the nameservers for Rickie?

Thank you so much!

Jana

Paypal transaction ID 12V75405NC752642E

ok. thank you!

Hello!

I can't login to my account.

Both the email address and password are correct. Account hasn't been suspended due inactivity (I logged in 2-3 days ago without problems).

Cache cleared.

Still getting the following message:

There is no account in our database that matches that email address.

Has the server run out of space again?

Wonderful! Thank you guys!

You're the best!

tried again. no change.

I've done that. But it didn't help.

Hello!

My Heliohost username: janisek7

Server: Tommy

main domain: tackbyjana.com

Looks like my account has been archived for inactivity.

Could you please unarchive it for me?

Thank you!!
Jana

It worked! THANK YOU so much!

Hello!

I forgot my cPanel password. I've tried to reset it, but when I enter the Confirmation code nothing happens.

I've tried clearing my browser's history and I've tried different browser too, but with the same results.

Could anyone here help me with that. Pretty please!

my username is janisek

Brute Force Protection was blocking you. You had 30 failed login attempts from this ip: 24.98.208.24 Ok you should be able to login now.

It works!

THANK YOU SO MUCH! I appreciate your help!

Hello!

I've got a strange problem login to my CPanel.

Anytime I try to login a window starts to pop up with the following message:

Authentification required

A username and password are being requested by http://cpanel.tackbyjana.com. The site says: "cPanel"

No matter how many times I enter my correct username and password, the same window will keep popping up.

My password has been recently ressetted. Didn't help.

Yesterday, I tried to access my CPanel using my iphone and it worked without problems, so I guess it's my computer causing this.

I've cleared cookies and cache couple times, even formatted my HDD. Didn't help.

I should probably mention that I still use Windows XP. I've been wondering if that could be an issue.

Anyway, any advice on how to fix this would be greatly appreciated.

Thank you for your time!

J

Try clearing your cookies, and cache both, and still if it doesn't work the password reset wouldn't have completed successfully. Tell here if it works, else I will reset your password manually.

Thank you for your reply!

I've tried it, but it didn't help. Could you please, try to reset my password than?

Thank you!

Hello!

I've been having problems to login into my CPanel.

Anytime I enter my username and password a new login window pops up with the following message:

Authentification required. A username and password are being requested by http://stevie.heliohost.org:2082. The site says: "cPanel"

I enter my username and password again and the same window pops up again. Over and over..

I have tried reseting my password. Succeeded, but still can't login. The same window keeps popping up with the same message:

Authentification required. A username and password are being requested by http://stevie.heliohost.org:2082. The site says: "cPanel"

I need to update my websites. Can anyone help me?

J