incog

Username: incog
E-mail: the same as in this Helionet account
Domain: brute.heliohost.org, brute.tk

Cleared.

 

Thank you very much!

Merry Christmas and happy New Year to everybody!

I would like to create a new account on Johnny using the same e-mail and username as on Stevie, but I'm not allowed to as the credentials are still associated with the Stevie account. Would any of the mighty admins please free my account on Stevie?

Could you also be so kind and free the domain brute.heliohost.org?

By the way, I've got another domain for my site, namely, brute.tk (provided by dot.tk and/or Freenom). Will I need to change any settings to continue using this domain: the nameservers or anything?

Username: incog

E-mail: the same as in this Helionet account

Domain: brute.heliohost.org, brute.tk

So all is good now?

I was able to login ok. Try once more and if it still doesn't work, post back.

I was able to login ok. Try once more and if it still doesn't work, post back.

I've just read some topics here about problems with Cpanel login, but all of them were about Johnny. I'm on Stevie, and I can't access Cpanel as well. When I enter my login & password and click 'Login', the page just sort of reloads, and nothing more happens.

By the way, I also can't log into my FTP account while I'm pretty sure the credentials are correct. The site's working well, though.

Username: incog

Domain: brute.tk

Stevie

I know that InnoDB can store many files for a single table (so if you lose one of these files, the majority of data should be alright) while MyISAM stores one file per table (I guess, if you've lost a file, everything's gonna break). The problem is, why does HelioHost say that InnoDB is fragile and recommends MyISAM as a replacement? Or am I missing something? (I'm no expert in databases, just curious)

 

You have to use a different database name. Do this:

1. Create a new database. Use any name you wish as long as it is not the same as the original database.
2. Go into PHPMyAdmin and select the new database on the left side.
3. Click Import up top, then import the SQL file.
4. If it fails, upload the SQL file and PM me a link to it so I can see it. I'll edit it and send you a fixed one.
5. If it succeeded, go back to cPanel and assign the user incog_wp109 to your new database. Grant it all rights when asked.
6. Test.

 

Yeah, that worked very well! At first I didn't understand that I had to change the DB name in config.php to make WP find it, so didn't reply for some time. Thanks a lot, I really appreciate Heliohost's support, you do a great job there!

Did you drop the entire database and recreate it? You cannot reuse the damaged database, even if it appears empty. You must drop it in cPanel, make a new one, then open it in PhpMyAdmin and import the .sql file containing your backup.

 

If it fails after doing that, let me know and I'll escalate it to see if Krydos can discard that for you.

Trying to restore it from Softaculous didn't work either: it says that user 'incog_wp109' doesn't have access to the DB 'incog_wp109'. This should mean that this DB still exists?!

As a result, the DB is (semi-)dropped, the site certainly shows a DB error (a.k.a. 'error establishing DB connection').

Perhaps this can be solved by deletion of the appropriate .idb file I (seem to) have no access to. Please help.

EDIT: I found a WP backup with a file called 'softsql.sql' in it and tried to import that file in PHPmyAdmin, but it this failed saying that no DB was selected

It sounds like you got hit by this:

 

http://www.helionet.org/index/topic/23764-stevie-innodb/

 

The data is likely lost. I lost 3 DBs myself. This is why we always recommend users make regular backups. The strange part is InnoDB data loss seems to be a common problem anywhere you go...another web host I deal with actually had InnoDB break for a chunk of users recently too...had to use a stale backup from December to fix it.

I've read the page you linked to and tried to restore the WP DB with Softaculous. I've got two recent backups, and when I try to restore, it says:

Tablespace for table '`incog_wp109`.`wpbw_commentmeta`' exists. Please DISCARD the tablespace before IMPORT.

Doing ALTER TABLE wpbw_commentmeta DISCARD TABLESPACE; from PHPmyAdmin results in an error saying this table doesn't exist (quite true!).

As when going to https://brute.tk, I'm shown the installation screen, should I install a fresh version and then roll a backup? Or should I delete the DB completely and try to restore it?

EDIT: I installed a fresh version of WP, and the installation succeeded, all the (new) data in wpbw_commentmeta was there, so I decided to roll a backup, but ended up with the same error. Dropping this table didn't help either.

It's written in red that this forum is NOT for HelioHost support. You'd better start a topic here: http://www.helionet.org/index/forum/45-customer-service/

I know there has been a MySQL crash on Stevie recently, and my site (which is powered by WordPress) went down because WP relies on MySQL. It has been down for 4-5 days now, and I finally decided to try to fix it.

I found many threads where people were having the same problem. Here are the answers provided by wolstech and yashrs that seemed to have helped there:

• http://www.helionet.org/index/topic/23748-solved-mysql-error/?do=findComment&comment=116319
• http://www.helionet.org/index/topic/23770-cannot-log-in-to-mysql-account/?do=findComment&comment=116372
• http://www.helionet.org/index/topic/23796-not-connecting-to-db/?do=findComment&comment=116431
• http://www.helionet.org/index/topic/23806-mysql-databases/?do=findComment&comment=116458

Well, I did everything that had been suggested in these posts:

1. Changed my Cpanel password, logged in & out
2. Tried to browse my website - it spitted a database error
3. Checked PHPMyAdmin and found all the databases empty
4. Didn't get discouraged and deleted and recreated the user of my WordPress DB (with the same name, obviously)
5. Opened WordPress' `config.php` and got the DB password from there, assigned it to the newly created user
6. Reassigned this user to his DB and granted all the privileges on him
7. Tried browsing my website again and found that WordPress was working, but only in installation mode

Here's the problem: all my data seems to be lost.

Is it really lost or did I do anything wrong following these instructions? What should I do to 'repair' my website?

Username: incog

Site: http://brute.tk

Server: Stevie

I'm experiencing this as well Hope the attack'll be over soon.

Thanks a lot, everything is working fine now

Cloudflare breaks a bunch of stuff if set up incorrectly, but cpanel shouldn't affected regardless of cloudflare. Can you sign in using the form at heliohost.org? If not, your network or firewall probably blocks port 2082...try this link to use port 80 instead: http://cpanel.stevie.heliohost.org/

Unfortunately, I still can't log into CPanel even after purging my browser's cache and using port 80. What's odd here is that yesterday everything was working fine, including CloudFlare and FTP. Today I'm unable to use FTP due to connection timeout and decided to try CPanel's file editor, but

stevie.heliohost.org:2082

just doesn't load saying that the browser failed to connect to the server because it's not responding. BTW, I'm pretty sure there's nothing wrong with accessing port 2082 since I've been doing this for months and nothing has changed since then.

I'm failing to access CPanel and FTP for some reason, while http://downforeveryoneorjustme.com) says that

stevie.heliohost.org:2082

is up. My FTP client says that connection has timed out.

I've recently started using CloudFlare and I'm having lots of problems with it now. For example, https://www.brute.tk/ works fine, but if I click the "Download" button, everything goes nuts (I believe I must edit this page to make it work).

Can CloudFlare cause these CPanel and FTP issues? What should I do to fix them?

You don't use htaccess. Just set your new domain's nameservers to ns1.heliohost.org and ns2.heliohost.org, then park somenewdomain.com in cpanel. It will point to your whatever.heliohost.org automatically and show the same content.

 

Also, be aware that it takes 24-48 hours for the parked domain to start working once you park it.

I've written the original post when the parked domain was already working, but it was simply redirecting me to my old domain. What I want is to have both domains (when I type 'old.heliohost.org' I want myself to get redirected to 'new.com' and when I type 'new.com' I don't want to see 'old.heliohost.org' in the address bar).

I've recently got a new domain. Now I want my current domain 'point' to the new one (when I type 'old.heliohost.org' I want myself redirected to 'new.com'). At the same time I don't want to lose my current domain as I may need it if something goes wrong with the new domain, for example.

So, I've searched the Net for this and found some examples of how to do this using '.htaccess' (eg. http://whaaat.com/content/redirect-old-domain-new-domain-using-htaccess). Following this example, I did the following:

<CODE>

RewriteCond %{HTTP_HOST} ^old.heliohost.org$ [OR]

RewriteCond %{HTTP_HOST} ^www.old.heliohost.org$ [OR]

RewriteCond %{HTTP_HOST} ^www.new.com$

RewriteRule (.*)$ http://new.com/$1 [R=301,L]

</CODE>

Then I typed 'new.com' into my browser. The main page including CSS files were loaded OK, but all the images and some scripts disappeared (I didn't touch the contents of this page).

I've read about the DomainChange script (http://www.heliohost.org/home/support/scripts/domain), but it should eliminate my old domain, shouldn't it?

What to do? How to redirect my old domain to the new one?

Please clear your cache.

I did this but it didn't help. Still showing the same message. Strange, I can log into Cpanel and my site is running OK...

1. incog

2. stevie

3. brute.heliohost.org

Yes,I've tried to use the renewal script, but it says "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."

Wordpress shows 500 Internal server error and "can't connect to database" sometimes.

What does it mean? Misconfiguration or mysql problems?

Where does WP store text? I don't want to lose it at once.

Your okay. When I checked your site yesterday with another scan, it didn't find anything. Not sure why it flagged your site the first time.

I'm really happy about this. Thank you.

My account has been suspended because of malware found on my site. But my antivirus says that everything is OK. What to do?

Your account was suspended for the following reason: Malware Files For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

I've checked the backup archieve with Microsoft Security Essentials, it says that everything is OK. Moreover, I am sure that there are no malware files on my site. What to do next?

a) incog

Stevie

c) brute.heliohost.org

I've checked Stevie server for avaliability using mobile Internet, and it worked! So, my home network was not configured properly: my router blocked access to Stevie server.

Problem is solved now, thanks a lot to everyone!