tagomago

Hi I am in the process of moving my site to another server. I have a parked domain - www.ashleyhales.co.uk - on my existing account. Do I need to unlink this domain with my existing account before moving to a new server?

Hi, just wondering if there is any chance Stevie will be up and running any time soon?

Hi. I am having problems with my website, I can't access my homepage or the website admin page. Has Stevie gone down?

That's it. It worked! Thanks.

Hi, I received an email stating that my account has been deactivated and I need to login to reopen account. Unfortunately I was unable to login, I tried resetting my password but the confirmation code provided didn't work.

My username is tagomago and domain is ashleyhales.co.uk.

Can anybody help with this?

That's it! Seems to have sorted it. Thanks.

Unfortunately I still can't get it to work! I was receiving mail by POP but have tried IMAP settings above. I will carry on fiddling around. Thanks anyway.

Hi, I have a couple of email accounts with HelioHost - one which is working fine - but I cannot receive email in Outlook 2013 in the other. I always get the message..

Task 'admin@ashleyhales.co.uk - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [AUTH] Authentication failed.'

I have checked the password and can login to the webmail service fine. I have tried changing the password and even deleting the account and creating it again but I always get the above error. I set up Outlook manually using the details given on the 'Configure Email Client' option where you create email accounts. I have tried both Secure SSL/TLS settings and Non-SSL settings - neither work. Does anybody know what's going on? Am I doing something wrong?

I've tested the website from my work computer and it works fine but still no joy from my home computer. It has all been working fine until a couple of days ago then it just stopped.

Hi, is anybody experiencing server issues with Stevie? I cannot access my page, cPanel or ftp folder. Has this server gone down?

Thanks that's sorted it now!

It still doesn't work for me unfortunately. Renewal script doesn't work either.

It's on Stevie (sorry about the spelling mistake - typo!). Is this post in the right place, does it need to be reposted under the Customer Service group?

Hi, my account has been suspended as I have not logged into cPanel for more than 30 days. Unfortunately the link provided to reactivate my account does not seem to work. My details are:

Domain: javaprojects,heliohost.org

Username: tagomago

Could someone please reactivate this thanks.

I seem to be able to get into phpMyAdmin now but there are no tables there. I get no connection through the website however. Does anybody have a solution?

Ah hah! Seems to have reset now, lost databases but can recreate them from scratch.

Hi, I have been experiencing a problem with the MySQL connection on my website over the last week, I receive the following error....

Unable to connect to database [Access denied for user 'tagomago@localhost'(using password: YES)]

I saw a similar post that mentioned that stevie has been rebooted. It suggested changing the password to reset the cache, although unfortunately this has not helped Any idea when this issue will be resolved?

Thanks that worked for me too!

Hi, I have been having problems with my website over the last few days. There seems to be a problem connecting to the MySQL database. I get the following error trying to access the main page...

Unable to connect to database [Access denied for user 'tagomago@localhost' (using password: YES)]

When I try and access the database through phpMyAdmin it goes to a login screen when I type in the details that I use to login to cPanel it goes to a page saying 'HTTP 500 Internal Server Error'.

Is there a problem with the server at the moment? Will this fixed in a few days?

Do you mean software on the server or on my machine? I am just using a text-editor for php code.

Hi, I have a problem with a virus/stroke hacker on my site. One of the SQL tables used in my website it getting junk comments added into it. It is not entered using my website as the values do not follow the standard pattern. I have tried deleting all the comments, changing the password on the SQL database, and changing any login information. I have also tried using a different table but junk comments (similar to spam mail) were added into the table straight away. Is there anything I can do about this?

Actually I think that the problem is likely to be non-service related and probably due to changes in the version of the JVM. The Applet does not work on local machine through browser but works fine in an IDE and can even connect to the server,

Hi I have written an Applet that streams music files located on the Helio server using the JMF extension for Java. This has worked fine in the past but now appears to have stopped working. I can't understand why this has happened, do any of the server settings/permissions need to be changed for this? The program does however fetch a list of songs called 'songs.xml' which is successfully displayed on screen however the playing of the actual songs (which uses the JMF extension) fails. Any suggestions as to what's causing this?

Brilliant, that's sorted it!

The page starts with...

<?php

//set include path

set_include_path($_SERVER['DOCUMENT_ROOT'] . '/includes/');

//load libraries and class files //

include_once('constants.php');

include_once('admin_stats.php');

include_once('admin_constants.php');

include_once('dbscript.php');

//set cookie

if(isset($_GET['logout']))

{

setcookie("admin", '');

}

//check for password

if(isset($_POST['password']) && $_POST['password']==ADMIN_PASS) {

setcookie("admin", ADMIN_PASS, time()+3600);

}

Basically constants.php and admin_constants.php contain only constants defined with define(). admin_stats.php & dbscript.php contain functions only - nothing outputted to page. Also I have to set include path otherwise I cannot import constants etc.

I seem to have another problem setting a cookie. A previously working script now shows an error...

Warning: Cannot modify header information - headers already sent by (output started at /home1/tagomago/public_html/includes/constants.php:19) in /home1/tagomago/public_html/misc/admininfo/index.php on line 19

Basically I am conditioning on setting a cookie based on a constant declared with the define() function in constants.php. This has never caused an issue before but has all of a sudden shown an error. I cannot place setcookie() before constants,php as it needs to know the value of a constant, the constants file contains nothing else but predefined constants. Any ideas?