DJ8X

I enter the username and password that I use for my cpanel account.

Ok, I've found the problem, which is just absurd. If I try to use my (correct) password while logging in to FTP, it denies me AND locks me out of my cpanel account. If I have to live with that, then I'll just move to another host.

No. Just remove the block on my IP-I remembered my password :L

Well... it did this again. I reset my password, which made my current password invalid, and now I'm stuck again. You should find a way to loosen it up a bit-maybe after they get the login right, forget the past attempts. It would still protect against brute-force attackers fine, unless their password is super easy to guess-then that's their problem.

I would suggest making sure my IP is allowed, although that may not be the reason: 71.81.66.141

Nope, even tried from my iPad and it still wouldn't let me. +I've never logged in from my ipad before so it's not a problem with caching. What username do you use?

Nope, even tried resetting it myself and it won't log me in.

Recently, I've been unable to log in to my cpanel/ftp accounts on johnny, although I can still view it through the main subdomain (dj8x.heliohost.org). As you can see, I know that it's the correct password; I've used it since the creation of the account. Any ideas why this doesn't work?

a. dj8x b. Johnny c. dj8x.heliohost.org

Thanks byron, I remembered reading that page but I couldn't find it.

I'm a bit confused by what public-ftp is used for. Is it a common folder for all FTP users under the subdomain, or is it a root folder for a publicly available FTP server? Thanks