clovisd

a. your HelioHost username:

clovisd

b. the server your account is on:

Stevie

c. your HelioHost main domain

clovisd.heliohost.org

Suspended because of over usage of resources. I was installing Koken (php portfolio cms) and everything suddenly stopped working and redirected me to the suspended page. I'm starting to think something on my website (something small) is using all the system resources. Going to remove everything and start over, step by step until I find what is so resource intensive. I'm sorry about all this.

Thank you's.

r u trying to build multisite ?

I already "built" a multisite, set it up and know how to use it.

However, I am now trying to setup Domain Mapping as it says above. This is what I currently have a few questions about.

Multisite and Domain Mapping are two different things, they work together, but are not the same thing. So if you can help with the "Domain Mapping" part, much appreciated.

I would just like to add, when visiting that website, I get an alert from Chrome saying the website has been marked as a phishing website. This does seem weird because if I proceed, it takes me to the "Account is Queued" page.

Sorry for buting in,

Clovis

I'm trying to set this up on my wordpress installation but not really sure what to fill in for the server IP and CNAME entries. Also not too sure about how and if I am suppose to add/modify the DNS records in the cpanel.

The wordpress plugin which does this is: http://wordpress.org/plugins/wordpress-mu-domain-mapping/installation/

Any help would be much appreciated.

Thanks.

EDIT: I'm on Stevie.

I have unsuspended your account and have been watching it. It hasn't resuspended itself again yet. Proxy scripts cause a lot of load, and when the overall server load is high the automated suspension systems are more sensitive. The goal is to keep all sites performing up to a certain reasonable threshold. Obviously with thousands of accounts on one server there are some times when many sites are all accessed at the same time. It's kind of hard to predict when this will happen because it's all rather random, but if you look at http://heliohost.grd.net.pl/monitor/ you can get an idea of when the server load is generally high (you will have a higher chance of being suspended for running high load scripts such as webproxies) and when the server load is low (you probably won't get suspended unless there is an unexpected spike of load and you're the one causing most of it.) Sorry for the inconvenience, but as far as I can tell everything is working as expected. The other thing that might have happened is I've seen unsecured webproxies get discovered by bots before, and then they start getting thousands and thousands of users causing massive amounts of load. That might be the case for you why your account was fine a few days ago and now it's suddenly getting suspended over and over. I suggested to another user that had this happen to him to secure his proxy down so only he could access and it solved the problem.

Okay, I went ahead and deactivated it while I configure a system to block it. Thank's for the help. Sorry to be such a burden,

Thank you. :D/&--#62;

EDIT:

and its back. I can't even acces the ftp files to remove it, it just locks it self again. Can someoneplease rename the index.php to index.php.old or something?

I'm really surprised this is happening because it was running fine a few days ago and I haven't changed anything since then.

So sorry.

Clovis

Okay, didn't realize it was taking up so much system resources. Apparently, my account was suspended again. Would it be possible to reactivate it. Wasn't able to remove that before it suspended again.

I know this causes others websites to be exceedingly slow. Again, sorry.

Thanks,

C

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server.

 

If you still see the suspended page, please clear your cache.

Thank you for unlocking/unblocking it.

However, is it possible for me to check the processes which are taking up the most system resources. As a sort of tourble shooting?

Thank you for your help,

Clovis

Greetings, I believe my account my have been suspended.

a. your HelioHost username

clovisd

b. the server your account is on

stevie

c. your HelioHost main domain

clovisd.heliohost.org

clovisd.com

​I believe this happened because of exceeding the load.

Thankyou,

Clovis

Issue Resolved. Thanks to @Krydos_ on IRC, turns out it was the IMAP process for Mac that where causing all the issues. Turns out the Mac mail app is connected using 4 connections (=4 process) per account. That just kills the processes allowed. Thanks for the help guys!

You said it yourself.

[*]Exceeding Process Limit The solution is to not run as many processes. Opening cpanel, connecting to FTP, checking mail, connecting to webdisk, etc all increase your process count, and if you exceed your limit php will show 500 errors since it cannot start a new php process. This sometimes affects only the webmaster since opening cPanel and FTP etc is common when you're editing your site, but normal users won't have these errors since they will only be accessing your website not all the other services. The process limit is higher on Johnny so for some websites the solution to 500 errors might be to switch servers.

 clovisd 5309 0.0 0.0 10580 852 ? S 06:17 0:00 /usr/lib/courier-imap/bin/imapd /home1/clovisd/mail/clovisd.com/timur clovisd 7830 0.0 0.0 12668 948 ? S 05:37 0:00 /usr/lib/courier-imap/bin/imapd /home1/clovisd/mail/clovisd.com/timury97 clovisd 7874 0.0 0.0 12668 944 ? S 05:37 0:00 /usr/lib/courier-imap/bin/imapd /home1/clovisd/mail/clovisd.com/timur clovisd 7963 0.0 0.0 10580 852 ? S 05:37 0:00 /usr/lib/courier-imap/bin/imapd /home1/clovisd/mail/clovisd.com/timury97 clovisd 8017 0.0 0.0 10580 768 ? S 05:37 0:00 /usr/lib/courier-imap/bin/imapd /home1/clovisd/mail/clovisd.com/timury97 clovisd 18151 0.0 0.0 10580 856 ? S 10:42 0:00 /usr/lib/courier-imap/bin/imapd /home1/clovisd/mail/clovisd.com/timur 

Close some of your mail clients and you'll probably see a lot less 500 errors on php.

Yes, turn's out it was because of Mac's Mail client. Figured it out, from the time I saw it on IRC, to the time it took me to locate the problem and fix it, you posted here. Thanks a lot for the help.

However, for next time, is their a way for me to see those logs/actions so I can troubleshoot myself or?

So, at the time of posting this, the name servers had been changed since at least 24 hours, most probably, around 26 hours. However, this has been solved.

Other than that, the errors keep coming up, especially, the "Internal Server error". I have checked the server load and usage, and at those times, everything was normal. This error happens everytime it tries to load a .php page. Single HTML files do not create any errors. I very highly doubt it is an issue with the php code since it works properly when run from other web servers. Additionally, I tried running running popular php scripts and those also caused "Internal error". Anything I try running which isn't HTML causes these errors.

There is also an .htaccess file.

I tried installing wordpress and that's not working either, probably because of the php.

I'm blaming php for all of this, but I may be completely wrong, this could just be related to something else, just basing my itheory on what I have been able to observe.

Thanks,

Clovis

500 errors can be caused by a lot of things. The most common are

• Exceeding Process Limit The solution is to not run as many processes. Opening cpanel, connecting to FTP, checking mail, connecting to webdisk, etc all increase your process count, and if you exceed your limit php will show 500 errors since it cannot start a new php process. This sometimes affects only the webmaster since opening cPanel and FTP etc is common when you're editing your site, but normal users won't have these errors since they will only be accessing your website not all the other services. The process limit is higher on Johnny so for some websites the solution to 500 errors might be to switch servers.
  
• Syntax Error in .htaccess If you have a syntax error in one of your .htaccess files it can cause a 500 error. The easiest way to check if this is the case is to delete or rename your .htaccess files and see if the 500 error goes away.
  
• Incorrect Permissions If the script or the directory that the script is in doesn't have the correct permissions it can cause 500 errors too. If you're running a php script the file permission should be 644. If you're running a cgi script it should have 755 permissions. Your directories should have 755 or 750 permissions.
  
• Exceeding Time Limit If your script exceeds the time limit it can be killed by the system which will also result in a 500 error. The solution to this problem is to break your long executing scripts into multiple faster scripts that can call each other. For instance longscript.php always results in a 500 error because it exceeds the time limit, but if script1.php runs for a short time, and then calls script2.php which calls script3.php they can together execute the same code as longscript.php without exceeding the time limit and being killed.
  
• High Server Load If the server is currently experiencing high server load scripts can return a 500 error when they would normally work. This is more common on Johnny than Stevie since Johnny is more unstable, and accounts that cause high load on Stevie are suspended. There isn't really anything that can be done about high load 500 errors other than trying again later when the load is lower.
  

1. When on the server, I usually only have Cpanel, ftp, and the website open. Don't use webdisk's, email, or any of that. Occasionally, I have phpmyadmin/mysql open but not for long.

2. Must Check. Edit: this is my htaccess file:

<Files ~ "^\.(htaccess|htpasswd)$">
deny from all
</Files>
Options -Indexes
DirectoryIndex index.html index.php index.xhtml index.shtml    
order deny,allow

3. Permissions are set at 644, correct for php.

4. No idea, but all scripts arnt working, so don't think it's because of that.

5. Tried at multiple times, each time, got the error.

Good Morning (or evening, depending on where you are),

I have a few problems,

1. On my cpanel, I am trying to create a subdomain called:

However, everytime I attempt this, it spits out this error:

also, when trying to access mail.clovisd.com, I get forwarded to my old host, website is coming soon page.

2. I have correctly added my domain name: clovisd.com as a parked domain, with the nameservers pointed at:

50% of the time, when trying to acces clovisd.com, I get forwarded to my old host's suspended page.

25% of the time, I am forwarded to an error page: Internal Server error

25%: of the time, I get sent to Account Queued Heliohost.net page.

3. This brings me onto my next point, I created my account over 28 hours ago and it is still in que? This doesn't add up with what the que script tells me (it says my account is already activated and working).

4. I have created subdomains, such as proxy.clovisd.com and these already have webfiles in them, however, everytime I try and visit it, I get this error:

However, checking the error logs doesn't tell me much. Just:

I have both flushed my DNS and cleared my browser cache and still get all of these issues. It may just be because I need to wait longer, or it may because all my stuff is crazy jumbled.

Other than that,

I am really pleased with what I have seen so far.

Cheers,

Clovis

Okay, cool. Thanks guys for clarifiying!

Hello there,

 

Have you read this page?

http://www.heliohost...s/languages/php

 

As far as I know, all scripts are allowed, but you will need to check if the current PHP supports them (version, specific functions, etc)

Okay, just wanted to check before because some free host disallow certain or all types of script. Couldn't find anywhere that mentioned anything about the being not allowed, but nether could I find somewhere mentioning it was allowed. Better safe than sorry with a suspended account. Right?

Also, my second question still stand's:

Additionally, do you have a certain age limit for hosting your website?

Thanks,

Clovis

Good Morning,

I have just registered for an account with Helionet, so far, everything looks really cool, and happy to have switched host's.

However, after having read your terms and conditions, FAQ, and other guides, I am looking for clarifications regarding what I can run on my account/website.

My previous host did not allow the usage of php scripts such as small Image Host's, Text pasting scripts, proxy scripts, ect. All these would be used mainly for personal usage, as small "utilitarian" tools for everyday usage on the internet.

If specific scripts are allowed, which ones specifically?

Additionally, do you have a certain age limit for hosting your website?

Yours Sincerly,

Clovis