Thank you, I have tried to re-create the basic public folder, but when I set the domain option in cpanel, sometimes throws an error like: File open for / home/chee5301/etc/yjh.heliohost.org / (some text) failed with error No such file or directory. So I should use another method to reset my account, thank you for your answer! (I hope can use the same account name... ) ps. "helihohost" should be "heliohost" Thanks again!