Are you entering your username and password in lowercase? As far as resetting your password I can't help you because I don't have access to the server. We've been having problems with new registration for over a month and waiting on the administrator to correct them.
Nobody knows where he is right now. He hasn't been around since late October. He disappears sometimes. And yes I am Support Admin but I don't have access to the server like I stated before. I wish I could be more helpful but I can't. Sorry!
Thank you Byron once again,
I guess I have to wait on the admin to solve this problem for me. But for something as important as numerous people hosting important sites on a server, I believe one person having exclusive access to that server, however secure the idea might seem, is overkill. I will be putting this issue in my prayers daily for the admin to surface soon and solve people's problems on his server. I will wait.
Thanks.