diavolo

Thank you very much, Krydos. Actually, having been a Heliohost member for years, I was aware of the possibility of inactivity suspensions, but I didn't know for sure if this was the case here. Normally, I log into my account several times a month, but lately, I've been so busy that I haven't had any time to update the site. Those 30 days just flew by. I followed your link, and all is well again.

Good evening, I have just noticed my account and website have been suspended for reasons unknown to me. Probably it's a mistake, since I'm not aware of breeching any guidelines. Could someone please look into this? My user name is: diavolo My URL / domain is: http://fradiavolo.heliohost.org You asked also to provide the name of the server my account is on. I'm sorry, but I don't have this info. Thanks in advance.

Thanks. I have tried to log into my new cpanel, but it doesn't work. I don't get a 'suspended' message, though, so I'm not sure if it's because the new account hasn't been validated yet. I believe it should normally work within 48 hours of signing up, shouldn't it?

Gee, I didn't know that! I've just recreated my old account by signing up again and am now waiting for it to be activated, so I can start rebuilding the site. So I'll have to remember to periodically log into cpanel. I can't seem to find this rule on the Heliohost website, though. Can you point me to the right page to view this and other conditions please?

Hi, My website url is/was http://fradiavolo.heliohost.org I'm sorry, but I don't remember the last time I logged into cPanel. I mainly use ftp for website management. Thanks in advance for your reply, I'd like to get my site back up asap.

Hi, I noticed that my website has vanished recently. At first, I thought it was because of server downtime, but when I saw this forum and the Heliohost website were up and running, I began to suspect something else. So I tried to log into cPanel with my username 'diavolo', but it doesn't work anymore. I tried to reset my password, but didn't receive an e-mail. So it looks my account and website are gone. However, I have never received any e-mail communication about being suspended or anything like that, so I'm in doubt... Could an admin please check if my account is still valid and is it possible to reactive it please? Many thanks in advance.