robbie

Argh I'm so annoyed, I've been really busy with work and I forgot to log in to my account once a month, now I think my account was deleted.

It was http://robbiewolfe.heliohost.org, my login doesn't work anymore and that site doesn't exist

is there hope?

Yay its all fixed! Not sure if you had anything to do with it, if so thank you!

It won't let me recreate my account, first it said:

Dear robev,

Your hosting account at HelioHost has encountered an error during installation. The error is:

0

Sorry, the home directory for this user ( /home/robev ) already exists. Please move or delete it and try again or use the force option if available.

now when i try a different login it says:

Dear robev33,

Your hosting account at HelioHost has encountered an error during installation. The error is:

0

Sorry, a DNS entry for robbiewolfe.heliohost.org already exists, please delete it first (from all servers in the dns cluster)

That's what I thought, thanks!

Though like I said, I made sure not to be inactive for this very reason

My artwork and programming work.

Anyway to find out why it was deleted?

Oh sorry. robev

My site was http://robbiewolfe.heliohost.org

I log into my cPanel once a month so nothing gets removed, but a few weeks ago I got an email saying I haven't logged in my cPanel for 3 months so my account was disabled. I clicked the link to fix it, and it was all better. Now however I can't log in to cPanel and my site doesn't exist anymore. What happened?

Thanks so much for your hard work!

What are some good ways to avoid account deletion? Logging in to cPanel frequently?

Wow, I feel like an idiot. You are correct sir! Thank you so much.

Yay mine's working again! It appears in the parked domains.

However, if I don't have the www's it still leads to the account queue page : http://robbiewolfe.ca.

http://www.robbiewolfe.ca works though! Thanks.

edit: Wait just a second. I can't update my website. Everything I update is changed on http://robbiewolfe.heliohost.org but not on http://www.robbiewolfe.ca . I have no idea why.

Okay, so I've figured out the problem is that httpd.conf is not registering the new domains. What I'm going to do is suspend signups and try to rebuild httpd.conf from cPanel data and see if that fixes the issues. This won't be a permanent fix, but it should put all the domains that have already been registered into the system.

 

It will probably slow down the system a bit, so bear with me on this.

sounds good =) thanks for the update.

my problem might be related to this issue because when I add a parked domain it isn't added to the list, but when I try again it says it is already added.

I've waited a while and my parked domain leads me to the account queue page:

http://www.robbiewolfe.ca

but I uploaded all my files:

http://robbiewolfe.heliohost.org

so I don't know if I did something wrong or if it is related to this error.