GaryM

Thank you for the quick reply. One follow-up question: When I create a new account, can I specify which server I want to create it on?

I think my account has been deactivated (not for any reason other than failure to log in.) I never got an email warning at my registered external email: gary52atlanta@**************** Typing URL into web browser shows "address not found" message. Tried logging into cpanel from heliohost home page...no success. I tried using your suggestion of the automated reactivation page, but it didn't work, either. Please assist me in restoring my account. URL: writeangle.heliohost.org username: garym Thank you in advance for your help! P.S. will my account stay on Stevie or will it be moved to the new server?

I think it might be best just to have you delete my subdomain and let me start over, so you have my permission to do so. Will I need to use a different subdomain name when I go through the sign-up process again, or will I be able to re-register under the same subdomain name after your deletion? Will I need to use a new username? I don't want the system to reject my new registration because it thinks I'm trying to get an additional account, so please tell me exactly how I need to proceed to get a new subdomain trouble-free.

I messed up the preconfigured folders in my subdomain big time when trying to delete some files I uploaded, and made some other errors that would be simpler to just wipe out rather than try to fix. Djbob, can you totally delete my subdomain's current contents and reload the stock file structure? I want to start over from scratch with an empty subdomain, but I need the preconfigured folder structure reestablished. I don't want to lose my existing subdomain name, just want a "clean slate" to work from.

After registering for my new hosting account I waited overnight to try logging in to cPanel, so that wasn't the issue. Tried again to log in to cPanel after reading djbob's reply...still no luck. Don't know what prompted me to try this, but I decided to enter my username in all lower case, and not the combination upper and lower case that I selected when I initially registered, and that solved the log-in issue. Apparently, cPanel log-in is case-sensitive, and is set up to only accept lower case letters. This was not apparent from reading the welcome email I received after successfully registering, as this letter repeated my username in the same upper and lower case form that I gave during the registration process. For future new users, may I suggest that the welcome letter be changed to alert people to this (or, alternately, adjust the programming of the cPanel log in to accept any combination of upper and lower case). Djbob, your reply raised another question: you said something about the Apache server needing to restart in 24 hours in order to see my site. Could you please clarify what you mean? Are you talking about the initial subdomain becoming "active", or are you saying that site modifications are not immediately reflected on the "live" site, and take 24 hours to show up? By the way, my site will use SSI (server side includes) commands, and since they have to be parsed by the server before seeing how they "look" in a browser, I'm assuming that cPanel accomodates this "on the fly" so I can see my site modifications in real time as I'm working on it. Is that a correct assumption?

My registration request for a new free hosting account was accepted, and I received a confirmation email. However, I am unable to log in to CPanel. I've verified that I'm using the same username and password confirmed to me in the original registration confirmation email. There was a line in the confirmation email that said something about perhaps having to wait for account validation before my account becomes active, but when I type in my heliohost subdomain directly into a browser window, I'm not getting a "suspended" message; it just shows an index page for my subdomain with the normal empty folders. Please investigate or let me know if I'm doing something incorrectly. Thanks, GaryM