millard

Hmmmm..... I thought those were higher level DNS servers. I don't want my whole domain to be resolved by heliohost. My registrar allows me to specify different IPs and names for my third level domains and I figured if I put the heliohost DNS in it would resolve correctly. For example, I have an ftp sub domain that I want to go to a completely different server. My mail sub domain I want to go to ghs.google.com (google apps mail). Incidentally, I tried pointing the www domain to the IP that cpanel reports as my shared ip and this worked. I think I'll continue on with this approach unless someone has a better idea. So my problem was I was having my DNS resolve my www domain to ns1.heliohost.org instead of telling it to ask helihost's DNS to resolve it. I don't see any way to accomplish what I'm looking for through cPanel so I think I'll continue not using the heliohost DNS and just pointing my www sub domain to the server my account it hosted on. Thanks papukai for pointing out my error so I could realize what I was doing wrong. Sorry it took so long for me to smarten up.

Anybody heard from the admin? It's been over two weeks and I can't resolve my problem. Everyone says this host is awesome so I don't want to go some place else but this support is terrible.

Use ns1.heliohost.org and ns2.heliohost.org as your dns-servers. "I changed my DNS to point to ns1.helionet.org and ns2.helionet.org" DNS Check makes it to 65.19.143.4 before being redirected to http://helionet.org/index. My cPanel says the shared ip is 65.19.143.3. I don't think it's on my end. I made a mistake in my last posts. My dns is set correctly to ns1.heliohost.org and ns2.heliohost.org however my problem still exists. Sorry for the confusion but my settings are correct and my problem is not resolved.

Use ns1.heliohost.org and ns2.heliohost.org as your dns-servers. "I changed my DNS to point to ns1.helionet.org and ns2.helionet.org" DNS Check makes it to 65.19.143.4 before being redirected to http://helionet.org/index. My cPanel says the shared ip is 65.19.143.3. I don't think it's on my end.

Hmmmm...... well now it seems to be going to http://www.bluestonecoding.com/ which also appears to be hosted on helio. I hear there is a new server causing all these problems. I'm trying to be patient until things get resolved but I think some people might get irritated and switch hosts.

yep, chaddiller.com

I recently signed up for a new account to host www.chaddiller.com which I already own. I changed my DNS to point to ns1.helionet.org and ns2.helionet.org. When I try to go to www.chaddiller.com it gets redirected to www.helionet.org. When I do a DNS check it appears to make it to your servers and then redirect me. If I try www.chaddiller.com/cpanel that works so I'm a little confused. If there's something I need to change in cpanel than I apologize but it's not very straight forward. Thanks.