hi, i'm the admin for a client's account (Spirit 7) and we are not able to access our ftp site since at least yesterday. the exact error message we are receiving (via Fetch) is "An FTP connection to xx.xx.91.33 could not be opened because the connection was reset by the server."
we need this fixed asap as we have files needing to be accessed there. if additional info is needed, please email me at the addy i registered the account under or <edit>. thank you.