paulsta

cl58, I am very aware of all of this. I am trying my very best to act in good faith, but I feel completely misinformed >the instructions for handling suspended accounts As per the Suspended Account page at paulsta.heliohost.org (for reference that looks like this http://heliohost.org/suspended.page/), I was explicitly asked to post in this subforum i.e. at this link: http://www.helionet....hp?showforum=45 and I quote: >If you believe this account has been suspended in error you are welcome to create a thread in the support section of our forums I do not have access to cPanel, FTP, nor did I receive an e-mail. What did you expect me to do? paulsta.heliohost.org is indeed my account. Anyway I've changed nameservers on the add-on for now. I'm glad that I have the information about MySQL so I can look into it on my dev server, though usage logs would be better. I'll give HelioHost another shot if some kind of documentation/guidelines on appropriate system usage is available. God forbid someone posts a link to you from Reddit and all of a sudden your site is toast.

I have to say, I am quite disappointed. Today I found out my personal site is suspended: http://www.paulstaubin.ca The fact that it is supended without warning is one thing, the fact that I did not recieve any kind of communication as to why it was suspended, I find alarming. -The account was taking up too many system resources. I find this unlikely, as the audience is myself, infrequently, and the odd coworker. No cron jobs, no software other than a flat-file PHP script. Too bad I can't login to my cPanel to diagnose any performance issues, nor did I get a warning that my site was consuming too many ressources. -The account has become inactive. I got a "HelioHost Account Notification" on Monday the 25th which I promptly resset. "If you do not renew your hosting suscription within a week, your account will be permanently deleted. This is your final warning." I would hardly call this a week anyways. -The webmaster broke the Terms of Service This is a business-card type website serving a few manuscripts as download. I did not violate anything in the terms of service: http://wiki.helionet.org/Terms I'm trying to be proactive here.