HelioHost

Thank you ??? On Wed, May 13, 2026, 11:22 PM HelioHost Support wrote: > Refunded. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67845 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: kamilhussen24, Server: Tommy, Main domain: kamilhussen24.helioho.st Username: kamilhussen24, Main domain: kamilhussen24.helioho.st Plan: tommy Price: 2$ I took it today and it's not possible to play it, very low quality. Please refund everything, it's a problem.

Username: scorpaust, Server: Johnny, Main domain: scorpaust.helioho.st Hi HelioHost Support, Thank you for the update and for the work you are doing to recover the affected accounts. I would like to request the free temporary transfer of my account to Morty, so that I can get my website back online as soon as possible. My account username is dinismiguelcosta@hotmail.com. I have already downloaded the available backup from the HelioHost backup system. Could you please let me know the best way to restore my website files on Morty using this backup? Also, if any databases are missing or were not recoverable, could you please confirm whether there is anything else that can still be recovered on your side? Thank you very much for your help. Best regards, Dinis Miguel Costa ________________________________ De: HelioHost Enviado: s?bado, 9 de maio de 2026 17:26 Para: dinismiguelcosta@hotmail.com Assunto: Johnny Rebuild [HelioHost | Community powered free hosting for everyone.] [Namecheap Domains] [Billing]Hey Dinismiguelcosta, Johnny is going to be rebuilt over the next week or two. You're receiving this email because you have an active free account on Johnny, and your website is currently offline. Yesterday, we noticed Johnny was having issues, and powered him off to investigate. It turns out that a lot of files were missing, the master boot record was gone, and the partition table was destroyed. We managed to do some data recovery and then made backups of everything that was intact. You can download your backup from heliohost.org/backup if you want. Some of the backups will be missing the databases if they were not recoverable. If you're not seeing your data from the backup system, please let us know so we can see if there is anything else we can find for you. If you'd like to get your website back online as quickly as possible, we are willing to offer you a free Morty trial. If you're not familiar, Morty is our fastest server that normally costs $1 per month. Since your website is offline, we can put you on Morty for free until the Johnny server is back online. Once Johnny is ready, you can move back to Johnny for free, or if you'd prefer to stay on Morty, you can make a payment at that time. This is actually interesting timing, because Johnny was scheduled to be upgraded in the next month or two anyway, so we've just accelerated those plans due to the crash. If you're ok with your website being offline for a couple of weeks, no action is required of you, and you'll be able to stay on Johnny after the server is rebuilt. Since we're all unpaid volunteers and our free time varies depending on how busy our real jobs are, etc., we don't have an ETA on when Johnny will be finished, but we will be getting it done as quickly as we can. We are estimating it may take a week or two, but it could be longer depending on how many issues we run into along the way. Please reply to this email or click the Contact Support button below to let us know if you'd like to move to Morty for free. We'll do everything we can to get your website back online as soon as possible if you want to. Let us know if you have any questions. Contact Support [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe

Username: restore, Server: Morty2, Main domain: restore.helioho.st Hello username restore email gjd@lionhouse.plus.com You moved my website to Monty yesterday and the python file "process.py"file does not work. It worked before and if I download a copy that copy runs on my laptop. You mention the possibility of missing python modules so I suspect that is the problem. The required modules are: The required modules are: #!/usr/bin/python3.12 import os import numpy as np import PIL from PIL import Image import io import sys import base64 I am sorry to trouble you with this but I hope you can fix it. Many thanks. "restore" G J Daniell On 2026-05-12 11:12, HelioHost wrote: > [1] > > Hey Restore, > > We have begun moving your account to the new server. > > After your account is moved your IPv4 and IPv6 of your domains will be > different. If you use our nameservers, ns1.heliohost.org and > ns2.heliohost.org, these DNS records will be updated automatically. If > you use external DNS, such as Cloudflare, you'll need to update the > DNS records yourself. Once the account transfer has finished you will > receive another email with the A record and AAAA record values to use. > > We recommend delaying any changes you intend to make to your account > or your website until after the move has been completed because the > changes may be lost. It's also probably best if you avoid logging in > to your account at all until you receive the next email notifying you > that the move has been completed as well. > > Due to DNS caching, it could take up to 6 hours for your website to be > fully moved to the new server. This means that if you make changes to > your website, and your internet connection still has the old A record > or AAAA record cached, you could continue seeing the old website > without the new changes for up to 6 hours. > > Python modules aren't currently transferred with your account to the > new server, so if your Python scripts stop working after being moved > you may need to request the modules again. > > Please let us know if you run into any issues, or have any questions > regarding the account move. You can reply to this email, contact us on > our forum at helionet.org or chat with us at heliohost.org/chat > > Contact Support [2] > > [3] > [4] > [5] > [6] > > (c) 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > [7] > > > > Links: > ------ > [1] https://heliohost.org/partners/namecheap/ > [2] https://helionet.org/index/forum/45-customer-service/?do=add > [3] https://twitter.com/heliohost/ > [4] https://www.facebook.com/HelioHost.org/ > [5] tel:+1-802-884-3546 > [6] https://helionet.org/index/ > [7] > https://heliohost.org/unsubscribe/?c=1893ff810c8e126e8200b3ee1e53e05d

Username: funslemmens, Server: Johnny, Main domain: funslemmens.helioho.st Hi there, I'm interested in the free Morty until Johnny is back online. Could you please arrange that for me? Thanks in advance! Kind regards, Funs Lemmens Op za 9 mei 2026 om 18:27 schreef HelioHost : > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Funslemmens, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Username: kalaggelaki, Server: Morty2, Main domain: kalaggelaki.helioho.st With the email settings before the upgrade it was 500. A Margetakis ???? ??? 12 ??? 2026 ???? 10:01??.?., ?/? POPI AGGELAKI < kalaggelaki@gmail.com> ??????: > Good morning > As I told you in my previous email on 2025-12-04, farmers in my area are required to send a transport document to a public service when transporting their products, which validates it and then sends it to the recipient by email. Because farmers are not familiar with technology and emails, I wrote a program for mobile phones to serve them and, using the email info@kalaggelaki.helioho.st, they sent the email to the recipient. This worked perfectly from 2025-12-04 until 2026-05-10 when the morty server was upgraded. Please configure the email on the new server so that various devices using my email can send the document to the recipient. > A Margetakis Ierapetra kreta Greece > >

Username: kalaggelaki, Server: Morty2, Main domain: kalaggelaki.helioho.st Good morning As I told you in my previous email on 2025-12-04, farmers in my area are required to send a transport document to a public service when transporting their products, which validates it and then sends it to the recipient by email. Because farmers are not familiar with technology and emails, I wrote a program for mobile phones to serve them and, using the email info@kalaggelaki.helioho.st, they sent the email to the recipient. This worked perfectly from 2025-12-04 until 2026-05-10 when the morty server was upgraded. Please configure the email on the new server so that various devices using my email can send the document to the recipient. A Margetakis Ierapetra kreta Greece

K, I think I'm all set. Thank you. El lun, 11 may 2026 a la(s) 1:07?p.m., HelioHost Support ( support@heliohost.org) escribi?: > Host for SFTP should be morty2.heliohost.org (Morty2 is the upgraded > Morty we recently announced, which is where your account is) Port: 1373 for > SFTP > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67209 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

What about FTP? What's the host and port? morty.heliohost.org? 1373? El lun, 11 may 2026 a la(s) 12:21?p.m., Horacio Alejandro Cisneros ( hcisnerost@gmail.com) escribi?: > No, I didn't get any email and there's nothing in my spam folder. > Ok, thanks for the info. I'll let you know if I have additional questions. > > El lun, 11 may 2026 a la(s) 11:56?a.m., HelioHost Support ( > support@heliohost.org) escribi?: > >> If for some reason you did not receive that email (maybe it went to >> spam?), the IP addresses you should use for your new Morty account use are >> these: IPv4: 65.19.154.93 IPv6: 2001:470:1:1ee::1011 >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67209 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

Username: ahoyaa, Server: Johnny, Main domain: yarmoon.heliohost.us Yes, please move me to Morty for free while you rebuild. Thank you. On Sat, May 9, 2026 at 1:42?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Yarmoon, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

No, I didn't get any email and there's nothing in my spam folder. Ok, thanks for the info. I'll let you know if I have additional questions. El lun, 11 may 2026 a la(s) 11:56?a.m., HelioHost Support ( support@heliohost.org) escribi?: > If for some reason you did not receive that email (maybe it went to > spam?), the IP addresses you should use for your new Morty account use are > these: IPv4: 65.19.154.93 IPv6: 2001:470:1:1ee::1011 > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67209 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: joshuaward, Server: Johnny, Main domain: joshuaward.helioho.st *Dear HelioHost.com,* *No worries!* I wasn't even using the site for anything yet (although I plan to), and I have many alternatives. Nothing of mine has been hurt by this unfortunate (but luckily timed) incident. I do not wish to get the Morty plan (so nice that you name the plans), and I wish you best of luck with your repairs and upgrades. Many thanks for providing this service to the world, Joshua Ward On Sat, May 9, 2026, at 12:30 PM, HelioHost wrote: > HelioHost | Community powered free hosting for everyone. > Namecheap Domains BillingHey Joshward_accounts, > > Johnny is going to be rebuilt over the next week or two. You're receiving this email because you have an active free account on Johnny, and your website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to investigate. It turns out that a lot of files were missing, the master boot record was gone, and the partition table was destroyed. We managed to do some data recovery and then made backups of everything that was intact. You can download your backup from heliohost.org/backup if you want. Some of the backups will be missing the databases if they were not recoverable. If you're not seeing your data from the backup system, please let us know so we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we are willing to offer you a free Morty trial. If you're not familiar, Morty is our fastest server that normally costs $1 per month. Since your website is offline, we can put you on Morty for free until the Johnny server is back online. Once Johnny is ready, you can move back to Johnny for free, or if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be upgraded in the next month or two anyway, so we've just accelerated those plans due to the crash. If you're ok with your website being offline for a couple of weeks, no action is required of you, and you'll be able to stay on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on how busy our real jobs are, etc., we don't have an ETA on when Johnny will be finished, but we will be getting it done as quickly as we can. We are estimating it may take a week or two, but it could be longer depending on how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to let us know if you'd like to move to Morty for free. We'll do everything we can to get your website back online as soon as possible if you want to. Let us know if you have any questions. > Contact Support > > Twitter > Facebook > Phone Number > Support Forum > Email > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe >

Hey, what's up? What's the status? El mar, 5 may 2026 a la(s) 4:33?p.m., Horacio Alejandro Cisneros ( hcisnerost@gmail.com) escribi?: > Got it. I'll change the DNS information on my CF account once I get your > next email. > And thank you for the $5 bonus there! I appreciate it ? > Awaiting your next instructions... > > El mar, 5 may 2026 a la(s) 3:10?p.m., HelioHost Support ( > support@heliohost.org) escribi?: > >> I have started your account moving to Morty, and increased your balance >> to $24 ($19 plus $5 bonus). I see you're using Cloudflare, so make sure to >> pay attention to the second email that instructs you what new A and AAAA >> DNS records to use. You'll need to login to Cloudflare and update the DNS >> records as instructed. Failure to update your DNS will result in your >> website going offline after 6 hours or so. Thanks for upgrading to Morty >> and thanks for your patience, and our apologies again for the long delay >> getting this taken care. Let us know if you need help with anything else. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67209 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>

Username: smel, Server: Johnny, Main domain: dead-run.helioho.st yes i will be interested to move to morty for free for now and when johnny is back again switch to johnny Em s?b., 9 de mai. de 2026 ?s 17:37, HelioHost escreveu: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Samuelbravo543, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Hola. Gracias por su esfuerzo y si es voluntario lo aprecio m?s. Favor enviar notificaciones con el ticket original HH#343239? , gracias y feliz d?a. El lun, 11 may 2026 a las 7:20, HelioHost Support () escribi?: > Hello. It looks like you've now raised a new support request for this > query under reference HH#272231 sent 1 hour ago: > https://helionet.org/index/topic/67801-hh272231-hh343239/ All HelioHost > staff are unpaid volunteers, so there is no guaranteed timeframe for a > response to support requests. Help is generally provided within 24 hours, > and we encourage users to bump their requests if it's been more than 24 > hours with no response, in case we missed it somehow. Our best efforts to > respond within 24 hours can be impacted by several factors, including but > not limited to: Time zone differences (most staff are based in North > America) Work School Family Other real-life commitments Since all staff are > unpaid volunteers who donate their free time outside of real-life > commitments (paid job, school, family, etc.) we prefer to eliminate > unnecessary duplication of time and work. Where would you prefer to > receive a reply? Under this new request HH#27223 or on your original one > HH#343239? For guidance on where and how to ask for help, see: > https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how > Community-Powered Technical Support works, visit: > https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? > For support response timelines (SLAs and ETAs), check: > https://wiki.helionet.org/ETA Asking the same question in multiple places > can lead to wasted staff time and effort, resulting in slower support > timescales for you and other users. Thanks! > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67791 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- Ricardo Ernesto Mej?a Canizalez

Thank you - everything seems to be working properly.? I appreciate you guys. On 5/11/2026 9:24 AM, HelioHost Support wrote: > Hello!?I've added those domains to your account for you. Please note > that it may take up to 2 hours for the domain changes to take effect, > and they will not work until you set up your DNS with your domain > registrar. To configure your DNS, please see the steps provided on our > Wiki to either set NS records pointed at the HelioHost nameservers, or > create A/AAAA records and point them to your server's IPv4/IPv6 > address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains? > If after a full 2 hours it doesn't work on your side, please make sure > you clear your web browser cache: > https://wiki.helionet.org/Clear_Your_Cache? Thanks! > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67788 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Username: mbta98, Server: Johnny, Main domain: bgs.my.id Dear Admin, In response to the point regarding.."If you'd like to get your website back online as quickly as possible, we are willing to offer you a free Morty trial. If you're not familiar, Morty is our fastest server that normally costs $1 per month. Since your website is offline, we can put you on Morty for free until the Johnny server is back online. Once Johnny is ready, you can move back to Johnny for free, or if you'd prefer to stay on Morty, you can make a payment at that time." In response to the point regarding the temporary migration, I would like to move my hosting from Server Johnny to the free Morty server until Server Johnny is back online. Could you please guide me on how to proceed with this transition? Best Regards Mbta98 Pada Sab, 9 Mei 2026 pukul 23.33 HelioHost menulis: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Mbta98, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Thanks, support. The Morty account is created - username jchal. I need three domains added: dev.challen.us dev.gisoa.org dev.xlr8.us Thank you for the assistance. On 5/10/2026 8:12 PM, HelioHost Support wrote: > An invite has been sent to create a Morty account. Please click the > link and follow the instructions to create a new account. Data that > was successfully recovered from your Johnny account can be downloaded > from https://heliohost.org/backup/ Note that backups may not be > available yet for all accounts, and not all data may have been > recoverable (especially databases). If there is something specific you > need that you don't have a backup of, let us know exact details of > what you're looking for and we can take a second look to see if it can > be recovered. If you need domains added, please let us know your new > username and the domains you need once you finish creating the Morty > account so we can get them set back up for you. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67788 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

Username: ernesedu, Server: Tommy, Main domain: cgab.heliohost.org Hola de nuevo. El dominio cgab.heliohost.org descarga un archivo en vez de cargar en el navegador, un log reporta lo siguiente *2026/05/10 18:42:48 [error] 312722#0: *2937894 connect() failed (111: Connection refused) while connecting to upstream, client: 65.19.154.90, server: cgab.heliohost.org , request: "GET / HTTP/2.0", upstream: "https://65.19.154.90:7081/ ", host: "cgab.heliohost.org "*. Esto sucedi? cuando no se pudo instalar Moodle 4.5, despu?s agregu? un archivo .htaccess file: php_value max_input_vars 5000 en la carpeta raiz. Ahora el sitio no carga da error 500 Internal Server Error -- Ricardo Ernesto Mej?a Canizalez

Username: verdegenius, Server: Johnny, Main domain: verdegenius.heliohost.us Dear HelioHost Support Team, I am writing in response to the update regarding the Johnny server outage. First of all, thank you for all the work you are doing as volunteers to recover the data and rebuild the infrastructure. I appreciate the help during this difficult time. I would like to take you up on your offer for the **Free Morty Trial** to get my website back online as quickly as possible. Regarding the transition, I have a few questions: 1. Will my website URL remain exactly the same once moved to Morty? 2. Is there anything specific I need to do on my end to facilitate the move? I have already successfully downloaded the backup you provided from the website. Please let me know the next steps for the migration. I hope the general issues with the Johnny server are resolved as smoothly as possible. Best regards, Gustavo Pittaluga On Sat, May 9, 2026 at 1:41?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Verdegenius, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Username: xneauser, Server: Johnny, Main domain: nea.helioho.st Dear Support Team, I am writing to follow up on the reactivation of my account (*xneauser*). My account recently became inactive due to a period of disuse. I received your reminder email but unfortunately missed the deadline to log in. Yesterday, I followed the provided link to request a renewal; however, the account is still showing as inactive. Could you please provide an update on the status of this request? *Account Details:* - *Username:* xneauser - *Registered Email:* x.nea.user@gmail.com Thank you for your assistance. Best regards, Wing

Username: arnav214, Server: Johnny, Main domain: arnav214.helioho.st Hello HelioHost Team, Thank you for the update regarding the Johnny server issue. I would like to move my account to the free Morty trial temporarily so that my website can be back online as soon as possible. Please let me know if any action is required from my side. Thank you for your support and efforts. Best regards, Arnav Srivastava On Sat, May 9, 2026 at 9:53?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Arnavsrivastava214, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Hola de nuevo. El dominio cgab.heliohost.org descarga un archivo en vez de cargar en el navegador, un log reporta lo siguiente *2026/05/10 18:42:48 [error] 312722#0: *2937894 connect() failed (111: Connection refused) while connecting to upstream, client: 65.19.154.90, server: cgab.heliohost.org , request: "GET / HTTP/2.0", upstream: "https://65.19.154.90:7081/ ", host: "cgab.heliohost.org "*. Esto sucedi? cuando no se pudo instalar Moodle 4.5, despu?s agregu? un archivo .htaccess file: php_value max_input_vars 5000 en la carpeta raiz. El dom, 10 may 2026 a las 18:35, HelioHost Support () escribi?: > PHP was disabled for that domain. Since you didn't specify a version but > asked for a PHP setting to be changed, I enabled it, set it to 8.2, and > configured max_input_vars = 5000 for you. The changes can take up to 2 > hours to take effect. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67791 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > > -- Ricardo Ernesto Mej?a Canizalez

Username: man95, Server: Johnny, Main domain: man95.heliohost.us Yes, please move me to Morty Thx Pada Sab, 9 Mei 2026, 23.34, HelioHost menulis: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Muhammadabduh.mukhtirulilmi, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Gracias, verifico dentro de 2 horas. Muy amable. Ricardo Ernesto Mej?a Canizalez El dom, 10 de may de 2026, 6:35?p.m., HelioHost Support < support@heliohost.org> escribi?: > PHP was disabled for that domain. Since you didn't specify a version but > asked for a PHP setting to be changed, I enabled it, set it to 8.2, and > configured max_input_vars = 5000 for you. The changes can take up to 2 > hours to take effect. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67791 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >