HelioHost

Username: mohamedabdelshaf, Server: Morty, Main domain: rvan.net Hello, I need to add the domain peonyeg.com to my hosting.

Hi, I would love to switch over to Morty. You can upgrade my acccount. Regards ________________________________

Ok, thanks a lot. I've taken a screenshot of the payment screen on stripe, there is no ID , so I didn't close the page yet. Let me know if you need more details. ________________________________ De : HelioHost Support Envoy? : mardi 26 mai 2026 12:24 ? : tchoutchou1777@hotmail.com Objet : Re: [HH#322984] RE: Free Morty Trial Ending I've passed this case along to someone who can verify the payment for you. Once its verified, we'll credit your account and let you know. You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=68068 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Payment sent. The mail is tchoutchou1777@hotmail.com. Please confirm you received the payment. ________________________________ De : HelioHost Support Envoy? : mardi 26 mai 2026 11:51 ? : tchoutchou1777@hotmail.com Objet : Re: [HH#322984] RE: Free Morty Trial Ending Please make the payment using this link, then let us know the transaction info and we can manually credit you for it: https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d (You can't see the upgrade button in the dashboard because you're already on Morty...the system isn't smart enough to understand that it's a trial). You may view the status of your ticket by visiting: https://helionet.org/index/index.php?showtopic=68068 Thank you, HelioHost support https://heliohost.org/ https://helionet.org/

Username: stoc777, Server: Morty, Main domain: stoc777.helioho.st Hi! I'd like to upgrade to the morty 24 balance plan for 19$ but when I try to switch/upgrade plan there is no option showing in the control panel. May you help me please? ________________________________ De : HelioHost Envoy? : samedi 23 mai 2026 23:20 ? : tchoutchou1777@hotmail.com Objet : Free Morty Trial Ending [HelioHost | Community powered free hosting for everyone.] [Namecheap Domains] [Trial End]Hey Tchoutchou1777, We hope you enjoyed your free Morty trial. The increased speed, reliability, and uptime are definitely worth it. Also, not having to login to your account every 30 days, or worry about getting suspended for load is nice too. If you need more than 5 domains, you can stay on Morty to have 15 domains instead. All of that can continue to be yours for only $1 per month. (Additional charges for overages may apply. See details below.) Our Morty prepaid options: ? $5 prepaid Morty (save 16%): https://buy.stripe.com/7sI8wOe4p40y9q0147 - If you pay $5 we will give you an extra $1 bonus for free. That balance could last you 6 months without overages. ? $10 prepaid Morty (save 16%): https://buy.stripe.com/8x23cx77M9szc7D4Gpco008 - If you pay $10 we will give you an extra $2 bonus for free. That balance could last you 1 year without overages. ? $19 prepaid Morty (save 21%): https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d - If you pay $19 we will give you an extra $5 bonus for free. That balance could last you 2 years without overages. If you use more than 200 GB of memory in a day on Johnny, you will be suspended, but on Morty, you simply get charged an extra $0.0005 per GB over 200 GB. If you use more than 10k CPU in a day on Johnny, you will be suspended, but on Morty, you simply get charged an extra $0.005 per 1k CPU over 10k. If you don't exceed either the memory or CPU limit, you will only be charged $1 per month. If you make a payment using one of the links above, please notify us so we can ensure the balance is credited to the correct account. If you want to continue being a free user, that's fine too. If we don't hear back from you within a few days, we'll simply revert you to the free Johnny plan. If you have any questions, let us know. You can reply to this email, or contact us on our forum helionet.org, or on our Discord server. Contact Support [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe

Username: paul70, Server: Tommy, Main domain: paul70.helioho.st Hi, Username: paul70 server: Johnny I have signed up for Morty $5, received no confirmation from Stripe, although my statement shows that the amount has been deducted. "If you want to stay on Morty you can use this link https://buy.stripe.com/7sI8wOe4p40y9q0147 to pay $5 which will last about 6 months without overages. If you make a payment let us know so we can make sure it gets applied to your account." Thanks and Regards, paul70

Thank you so much! Just downloaded my backup and everything I need is in there. I'm beyond thankful. I'll keep better track of the backups on my local device from now on, to make sure I don't need to bother anyone if anything like this happens again. Once again, thank you and I hope y'all have a lovely day! On Tue, 26 May 2026, 03:24 HelioHost Support, wrote: > Request a new link from http://heliohost.org/backup I added the backup > from May 8th when the server was powered off. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68041 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: thiandys20, Server: Johnny, Main domain: pacificpolytech.helioho.st Heliohost username: thiandys20 Domain to be added: pacificpolytech.dpdns.org Thanks.

Username: fahqdio, Server: Morty2, Main domain: hd2stats.heliohost.us Hello Heliohost I have just signed up for Morty after receiving notice that my free trial was coming to an end. I was originally moved to Morty due to the Johnny crash. Same contact email address was used for Heliohost and Stripe. I did not receive an email confirmation from Stripe when I paid but that could just be delayed I guess. Your service is greatly appreciated! On Sat, May 23, 2026 at 7:19?PM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Trial End]Hey Fahq.dio, > > We hope you enjoyed your free Morty trial. The increased speed, > reliability, and uptime are definitely worth it. Also, not having to login > to your account every 30 days, or worry about getting suspended for load is > nice too. If you need more than 5 domains, you can stay on Morty to have 15 > domains instead. All of that can continue to be yours for only $1 per > month. (Additional charges for overages may apply. See details below.) > > Our Morty prepaid options: > > ? $5 prepaid Morty (save 16%): https://buy.stripe.com/7sI8wOe4p40y9q0147 > - If you pay $5 we will give you an extra $1 bonus for free. That balance > could last you 6 months without overages. > ? $10 prepaid Morty (save 16%): > https://buy.stripe.com/8x23cx77M9szc7D4Gpco008 - If you pay $10 we will > give you an extra $2 bonus for free. That balance could last you 1 year > without overages. > ? $19 prepaid Morty (save 21%): > https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d - If you pay $19 we will > give you an extra $5 bonus for free. That balance could last you 2 years > without overages. > > If you use more than 200 GB of memory in a day on Johnny, you will be > suspended, but on Morty, you simply get charged an extra $0.0005 per GB > over 200 GB. If you use more than 10k CPU in a day on Johnny, you will be > suspended, but on Morty, you simply get charged an extra $0.005 per 1k CPU > over 10k. If you don't exceed either the memory or CPU limit, you will only > be charged $1 per month. > > If you make a payment using one of the links above, please notify us so we > can ensure the balance is credited to the correct account. > > If you want to continue being a free user, that's fine too. If we don't > hear back from you within a few days, we'll simply revert you to the free > Johnny plan. If you have any questions, let us know. You can reply to this > email, or contact us on our forum helionet.org, or on our Discord server. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Username: verdegenius, Server: Johnny, Main domain: verdegenius.helioho.st Hello HelioHost Support Team, I hope you are doing well. I am contacting you because I encountered an error while trying to upload my backup file to restore my account. The backup file is: myaccout_2026-05-08.tar.gz When I attempt to upload it, I receive the following error message: "Error: Unable to upload myaccout_2026-05-08.tar.gz to the server storage: Unable to import file as dump: Import error: Unable to find the archive metadata. The archive is not a valid Plesk backup or has been created in an unsupported Plesk version." I am not sure how to proceed from here. Could you please advise me on what steps I should follow to successfully restore my account? If the backup format is incompatible, I would appreciate guidance on how to convert it or whether you can assist with the restoration. Thank you very much for your help and support. Best regards, Gustavo Error: Unable to upload myaccout_2026-05-08.tar.gz to the server storage: Unable to import file as dump: Import error: Unable to find the archive metadata. The archive is not a valid Plesk backup or has been created in an unsupported Plesk version

Hello, Thank you for the clarification and for the information regarding the server crash. I already downloaded the backup available on the backup page, but unfortunately it is quite outdated compared to the latest version of my website. You mentioned that a more recent copy of the files from my account?s home folder might still be available. I would really appreciate it if you could check whether there is a newer backup or any more recent files that can be recovered from my account. Even a partial recovery of the latest files would be extremely helpful. Thank you again for your support and for taking the time to check. Best regards, Gianmario Izzo ________________________________

Username: N/A, Server: N/A, Main Domain: N/A Hello HelioHost Support Team, I hope you are doing well. I am writing because I have a free hosting account with you at the following address: https://verdegenius.heliohost.us/ The email associated with the account is: verdegeinus@gmail.com When I try to access the account, I receive this message: "That account has been backed up and then taken offline due to inactivity. We recommend downloading your backup, and then creating a new account. If you need help with anything please don't hesitate to contact support." At the moment, I cannot log in because the site is not responding properly. I already have a backup of my files, but I would like to know if it is possible to restore the account so it can work again, or if I should follow a specific procedure to reactivate it. Some time ago, I was offered the option to create a Morty account, but I did not proceed with it. The original ticket related to this issue is here: https://helionet.org/index/index.php?showtopic=67799 I would appreciate your guidance on how to proceed and whether the account can be restored. I hope to have everything working again as soon as possible. Thank you very much for your help. Best regards, Gustavo On Mon, May 11, 2026 at 5:30?AM Gustavo Pittaluga wrote: > Dear HelioHost Support Team, > > I am writing in response to the update regarding the Johnny server outage. > First of all, thank you for all the work you are doing as volunteers to > recover the data and rebuild the infrastructure. I appreciate the help > during this difficult time. > > I would like to take you up on your offer for the **Free Morty Trial** to > get my website back online as quickly as possible. > > Regarding the transition, I have a few questions: > > 1. Will my website URL remain exactly the same once moved to Morty? > 2. Is there anything specific I need to do on my end to facilitate the > move? > > I have already successfully downloaded the backup you provided from the > website. Please let me know the next steps for the migration. > > I hope the general issues with the Johnny server are resolved as smoothly > as possible. > > Best regards, > > Gustavo Pittaluga > > > > On Sat, May 9, 2026 at 1:41?PM HelioHost wrote: > >> [image: HelioHost | Community powered free hosting for everyone.] >> [image: Namecheap Domains] >> [image: Billing]Hey Verdegenius, >> >> Johnny is going to be rebuilt over the next week or two. You're receiving >> this email because you have an active free account on Johnny, and your >> website is currently offline. >> >> Yesterday, we noticed Johnny was having issues, and powered him off to >> investigate. It turns out that a lot of files were missing, the master boot >> record was gone, and the partition table was destroyed. We managed to do >> some data recovery and then made backups of everything that was intact. You >> can download your backup from heliohost.org/backup if you want. Some of >> the backups will be missing the databases if they were not recoverable. If >> you're not seeing your data from the backup system, please let us know so >> we can see if there is anything else we can find for you. >> >> If you'd like to get your website back online as quickly as possible, we >> are willing to offer you a free Morty trial. If you're not familiar, Morty >> is our fastest server that normally costs $1 per month. Since your website >> is offline, we can put you on Morty for free until the Johnny server is >> back online. Once Johnny is ready, you can move back to Johnny for free, or >> if you'd prefer to stay on Morty, you can make a payment at that time. >> >> This is actually interesting timing, because Johnny was scheduled to be >> upgraded in the next month or two anyway, so we've just accelerated those >> plans due to the crash. If you're ok with your website being offline for a >> couple of weeks, no action is required of you, and you'll be able to stay >> on Johnny after the server is rebuilt. >> >> Since we're all unpaid volunteers and our free time varies depending on >> how busy our real jobs are, etc., we don't have an ETA on when Johnny will >> be finished, but we will be getting it done as quickly as we can. We are >> estimating it may take a week or two, but it could be longer depending on >> how many issues we run into along the way. >> >> Please reply to this email or click the Contact Support button below to >> let us know if you'd like to move to Morty for free. We'll do everything we >> can to get your website back online as soon as possible if you want to. Let >> us know if you have any questions. >> Contact Support >> >> [image: Twitter] [image: Facebook] >> [image: Phone Number] >> [image: Support Forum] [image: >> Email] >> ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe >> >> >

Username: gev0516, Server: Johnny, Main domain: gev0516.helioho.st Hello, I am contacting you because I recently discovered that my HelioHost account was closed without my knowledge, and as a result I lost the entire website I had created and hosted on your platform. I would like to understand: why my account was closed; whether any warnings or notifications were sent before the closure; and whether it is still possible to recover my account, website files, or any existing backups. That project was very important to me, and losing everything without realizing the account had been closed has been extremely frustrating. I would kindly ask you to check the situation and let me know if there is any possible way to recover the data. I look forward to your response. Best regards, Gianmario Izzo

Username: vt, Server: Johnny, Main domain: vt.helioho.st Hello! Congratulations on getting Johnny back up and running! Unfortunately, the backup I received is from 2024 and I was wondering if there's any chance I could recover some of the files not included in that backup? In particular, I'd be really grateful for assistance with recovering the files formerly under subdirectories: /crystalrose/ /esear/ My domain is: vt.helioho.st I'd greatly appreciate any and all help you may provide. Thank you very much in advance! vt

Username: dinismcosta, Server: Morty, Main domain: dinismcosta.helioho.st Hi! I?ve made 10$ payment using the link below. So, now, I ask for balance for 1 year without overages with Morty. Thanks, regards Dinis Miguel Costa ________________________________ De: HelioHost Enviadas: Domingo, 24 de Mai de 2026 00:19 Para: dinismiguelcosta@hotmail.com Assunto: Free Morty Trial Ending [HelioHost | Community powered free hosting for everyone.] [Namecheap Domains] [Trial End]Hey Dinismiguelcosta, We hope you enjoyed your free Morty trial. The increased speed, reliability, and uptime are definitely worth it. Also, not having to login to your account every 30 days, or worry about getting suspended for load is nice too. If you need more than 5 domains, you can stay on Morty to have 15 domains instead. All of that can continue to be yours for only $1 per month. (Additional charges for overages may apply. See details below.) Our Morty prepaid options: ? $5 prepaid Morty (save 16%): https://buy.stripe.com/7sI8wOe4p40y9q0147 - If you pay $5 we will give you an extra $1 bonus for free. That balance could last you 6 months without overages. ? $10 prepaid Morty (save 16%): https://buy.stripe.com/8x23cx77M9szc7D4Gpco008 - If you pay $10 we will give you an extra $2 bonus for free. That balance could last you 1 year without overages. ? $19 prepaid Morty (save 21%): https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d - If you pay $19 we will give you an extra $5 bonus for free. That balance could last you 2 years without overages. If you use more than 200 GB of memory in a day on Johnny, you will be suspended, but on Morty, you simply get charged an extra $0.0005 per GB over 200 GB. If you use more than 10k CPU in a day on Johnny, you will be suspended, but on Morty, you simply get charged an extra $0.005 per 1k CPU over 10k. If you don't exceed either the memory or CPU limit, you will only be charged $1 per month. If you make a payment using one of the links above, please notify us so we can ensure the balance is credited to the correct account. If you want to continue being a free user, that's fine too. If we don't hear back from you within a few days, we'll simply revert you to the free Johnny plan. If you have any questions, let us know. You can reply to this email, or contact us on our forum helionet.org, or on our Discord server. Contact Support [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe

Many thanks El dom, 24 may 2026 a las 22:42, HelioHost Support () escribi?: > Johnny was finished 2 days ago > https://helionet.org/index/topic/67995-johnny-upgrade/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67884 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Thanks, heliohost team I think my data is actually lost How can I get a free Morty account while jonny server is being raised? Thnks again El lun, 18 may 2026 a las 0:23, HelioHost Support () escribi?: > Looks like the user raised a 3rd request here: > https://helionet.org/index/topic/67904-hh192631-re-johnny-rebuild/ Which > has also now been answered with the above conclusion that they'll need to > restore the site from their own backups. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67884 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: saerwyth, Server: Johnny, Main domain: saerwyth.helioho.st User: saerwyth Server: johnny Domain: saerwyth.helioho.st Please add tpb.me.uk and adzemail.uk to my account. Thanks Regards Saer

Username: jchal, Server: Morty, Main domain: jchal.heliohost.us Hi HelioHost - I just paid $10 for the prepaid Morty plan.? Please ensure it is credited to the proper account - username jchal. Thanks! On 5/23/2026 7:19 PM, HelioHost wrote: > Free Morty Trial Ending > HelioHost | Community powered free hosting for everyone. > Namecheap Domains > > Trial EndHey Jc, > > We hope you enjoyed your free Morty trial. The increased speed, > reliability, and uptime are definitely worth it. Also, not having to > login to your account every 30 days, or worry about getting suspended > for load is nice too. If you need more than 5 domains, you can stay on > Morty to have 15 domains instead. All of that can continue to be yours > for only $1 per month. (Additional charges for overages may apply. See > details below.) > > Our Morty prepaid options: > > ? $5 prepaid Morty (save 16%): > https://buy.stripe.com/7sI8wOe4p40y9q0147 - If you pay $5 we will give > you an extra $1 bonus for free. That balance could last you 6 months > without overages. > ? $10 prepaid Morty (save 16%): > https://buy.stripe.com/8x23cx77M9szc7D4Gpco008 - If you pay $10 we > will give you an extra $2 bonus for free. That balance could last you > 1 year without overages. > ? $19 prepaid Morty (save 21%): > https://buy.stripe.com/cNidRbbo25cjgnTc8Rco00d - If you pay $19 we > will give you an extra $5 bonus for free. That balance could last you > 2 years without overages. > > If you use more than 200 GB of memory in a day on Johnny, you will be > suspended, but on Morty, you simply get charged an extra $0.0005 per > GB over 200 GB. If you use more than 10k CPU in a day on Johnny, you > will be suspended, but on Morty, you simply get charged an extra > $0.005 per 1k CPU over 10k. If you don't exceed either the memory or > CPU limit, you will only be charged $1 per month. > > If you make a payment using one of the links above, please notify us > so we can ensure the balance is credited to the correct account. > > If you want to continue being a free user, that's fine too. If we > don't hear back from you within a few days, we'll simply revert you to > the free Johnny plan. If you have any questions, let us know. You can > reply to this email, or contact us on our forum helionet.org, or on > our Discord server. > Contact Support > > > Twitter Facebook > Phone Number > Support Forum > Email > > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >

Username: luizpaulo, Server: Johnny, Main domain: luizpaulo.helioho.st Hi, I?d like to re-add my domain nmal.rio to my account, luizpaulo, as Johnny server has finished resetting. Thanks in advance. ________________________________ De: HelioHost Enviado: s?bado, 23 de maio de 2026 12:14 Para: luizpaulo@hotmail.com Assunto: Account Created [HelioHost | Community powered free hosting for everyone.] [https://heliohost.org/images/mail/namecheap.png] [https://heliohost.org/images/mail/sun.png]Hey Luizpaulo, Your new HelioHost account has been successfully created! You can use the link below to login now. Please be aware that your dashboard and control panel are active, but it can take up to two hours for your domain to be fully functional. We're still in the process of converting our systems to the new control panel so not all the features are available yet, but we hope to have everything 100% as soon as possible. The main things that are missing is Java/JSP, the ability to edit DNS yourself, and the ability to add or delete domains on your own. If you need a domain added just let us know and we can add it for you. If you need help with anything or have any questions just let us know. You can reply to this email, post on Discord, or post on our forum to get help. Login Now [https://heliohost.org/images/mail/email_footer_600x67.png] [Twitter] [Facebook] [Phone Number] [Support Forum] [Email] ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe

Hi thank you for your response and apology for missing your email in May. Considering where I am now, what do you suggest I should do next? Many thanks On Wed, 20 May 2026 at 01:53, HelioHost Support wrote: > Yep, you're on Johnny, and we're in the middle of upgrading Johnny right > now. You can't login to a server that is no finished being rebuilt. We made > a news post about it on May 8th > https://helionet.org/index/topic/67733-when-it-rains-it-pours/ and we > also emailed you on May 9th to give you options during the rebuild. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67947 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Awesome, thank you so much! Stephen On Fri, May 22, 2026 at 10:12?AM HelioHost Support wrote: > The account stephen4321 has been merged into stephen7455. The 3 domains > that were moved during the process may show a 404 error for up to 2 hours. > I've also combined the balances for the two accounts, so the balance of > stephen7455 is now $37.5293, which should last you just over 3 years > assuming there are no overage charges. If anything happens to be missing > after the merge, a backup of the stephen4321 account can be downloaded from > https://heliohost.org/backup/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67983 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: stephen7455, Server: Morty2, Main domain: stephen7455.helioho.st RE: Morty Domain Limit is 15 Domains per Account Yes, please proceed. [merging to a single account] many thanks Stephen On Thu, May 21, 2026 at 1:46?PM HelioHost wrote: > Hi stephen7455 / stephen4321, > > I am reaching out because while investigating your recent support request > about SSL certificates (reference HH#981133), I noticed you had 10 > domains on your stephen7455 account, and 3 domains on your > second stephen4321 account. > > Having more than 1 account on Morty is absolutely fine of course, and > there's a note on your account that you wanted the second account because > you needed more than 10 domains. The account creation date for the > second stephen4321 account is November 2 2025. > > However, since January 28 2026, the domain limit on Morty has been raised > from 10 to 15. In case you missed it, here is the News announcement on the > forum: https://helionet.org/index/topic/66787-domain-limits/ > > If you wanted to, we could move the 3 domains from your second stephen4321 > account onto your original stephen7455 account, and you'd still have room > for 2 more domains on a single Morty account. > > If you're happy to keep both accounts as you have now, that's absolutely > fine too, and that'd give you a new higher limit of 30 domains total (15 on > each account). All funds received from hosting are put back into > maintaining and upgrading the servers, so we really appreciate your support! > > However, if you'd rather go back to having a single account, with the new > 15 domain limit, please let us know. We can merge all your domains into a > single account. > > If you have any questions, please do not hesitate to ask. > > Many thanks, > > HelioHost Support > https://heliohost.org > https://helionet.org > > >

Thank you so much. I appreciate your detective work. I hope I can count on this problem not happening again. On Wed, May 20, 2026 at 1:11?PM HelioHost Support wrote: > Hopefully that mystery has finally been solved for good. We were all so > confused why your website worked perfectly fine for everyone other than > you. Massive cookies were to blame. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67949 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Username: overdueweevil2, Server: Johnny, Main domain: overdueweevil2.helioho.st