Sthabile

the back ups I downloaded loose the file structure when I extract them, can I log in and delete the file on my server?

Hi, please help me identify the files, my antivirus comes up empty

 

And I keep getting logged out

Hi, my domain is suspended due to suspected malware infection, could you kindly help me identify the problematic files on my server

user name : sthabile

server: stevie

domain: mrgrindsmith.com

Hi my domain was suspended, I'm unsure of the reason. Kindly assist

a. username: sthabile

b. server: stevie

c. domain: mrgrindsmithcom

My apologies I own 1, 3, and 4, my girlfriend owns 2 but we share internet.

 

Kindly unsuspend mrgrindsmith.com

 

and back up the single moms one for my girlfriend, username : singlem

Hi,

 

My account was suspended, not sure why

 

domain: mrgrindsmith.com

server: stevie

username: sthabile

Hi,

 

Server : Stevie

Domain: mrgrindsmith.com

username : sthabile

 

My site redirects to another domain auto-im.com as if it was hacked, I don't know what the cause could be, kindly help.

Make sure you create the databases with this link http://stevie.heliohost.org:2082/frontend/x3/sql/index.html before you import the .sql file otherwise I think that is what causes the inaccessible databases. I found and removed three mysql databases that weren't visible through your cPanel.

 

Done, everything is up and Running, Thank you so much for your help you're awesome!

However you uploaded your files just created the names but didn't upload the contents of the files. The directories and everything are there but all the file sizes are zero and have no content.

 

You were right, the files were not right due to my broken up! Kindly delete the databases I imported through PHPMyadmin as they don't show in C Panel

I think my back up is broken but I have an older complete one, let me try that then come back.

 

If my last account was say: mrgrindsmith.heliohost.org but i was using mrgrindsmith.com domain, is it a problem if the second time I opened the account directly for mrgrindsmith.com. no heliohost subdomain.

I did what you said, my website just comes up blank. Any ideas?

Thank you so much!!

 

Most of the full backup is worthless to you, that's why we recommend making partial backups.

 

You need to download the backup file to your computer and extract it. Look for the home directory archive inside the main archive and upload the file structure to your public_html directory, and if you had any databases you can extract those and import the .sql files through phpmyadmin. Then just recreate any addon, parked or sub domains that you had before and you should be set.

Hi, I recently moved my site from Johnny to Stevie, I made a full back up before hand but when I restore it creates a new folder.

 

Please help or advise

 

UserName: Sthabile

Server: Stevie

Site: mrgrindsmith.com

Back Up: /home1/sthabile/backup-9.15.2012_17-15-26_sthabile

 

Thank you!!

a. your HelioHost username : sthabile

b. the server your account is on : Johnny

c. your HelioHost main domain: mrgrindsmith.com

 

Please help, its been queued since saturday. and it was working fine before that.

 

a. your HelioHost username : sthabile

b. the server your account is on : Johnny

c. your HelioHost main domain: mrgrindsmith.com

 

Please help, its been queued since saturday. and it was working fine before that.

Sorry its fine, must have been the cache. Cleared before but it didn't change.

Username : Sthabile

 

server: Johnny

 

Main domain : mrgrindsmith.heliohost.org/mrgrindsmith.com

 

It suddenly stopped working, cleared cache and tried different browsers, recently added two subdomain and activated e-mail forwarding.

• Hi please help
  
• Username : sthabile
  
• Default domain name: mrgrindsmith.heliohost.org
  
• Addon domain name: mrgrindsmith.com
  

Thank you djbob